Case Study: Unqork achieves a more connected customer community with Gainsight

Unqork Scales Community Crowdsourcing With Gainsight

Unqork wanted to give customers a more connected experience across its Academy, Q&A forum, documentation, events, and webinars, but the existing experience was fragmented. Using Gainsight CC, Unqork built a centralized customer hub to bring these resources together and better support community members.

Gainsight helped Unqork roll out new features, UX improvements, engagement programs, and a Featured Questions workflow for unanswered Q&A posts. The company also used gamification and a custom self-service app to grow SME participation, with Gainsight CC helping reduce moderation and administration so the team could focus more strategically on the community experience.

Unqork

Danny Pancratz

Director of Community