Cognizant B2B Case Studies & Customer Successes

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Cognizant is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 50 delivery centers worldwide and approximately 171,400 employees as of December 31, 2013, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.

Case Studies

Showing 106 Cognizant Customer Success Stories

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AICPA (American Institute of CPAs) achieves data-driven efficiency in HR, finance and procurement with Cognizant and Oracle Cloud

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ANHAM FZCO achieves 20% SAP infrastructure cost reduction, 30% less manual effort and greater agility with Cognizant's SAP-to-Azure cloud migration

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AQUATEK achieves 17% water savings and real-time crop monitoring with Cognizant

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Big Health Insuring Company achieves 89% reduction in reconciliation hours and 86% faster onboarding with Cognizant

Bike Rental Service Company achieves 80% faster city rollouts and reduced operating costs with Cognizant on Microsoft Azure

El Paso First Health Plans achieves 50% productivity gain and 75% faster investigation response with Cognizant's TriZetto QNXT Appeals and Grievance Workflow

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Third-largest North American electric utility achieves faster complaint resolution and higher customer satisfaction with Cognizant

Everest Group achieves authoritative P&C Insurance BPO benchmarking with Cognizant named Leader and Star Performer

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Virtual US Bank (financial services company) achieves a unified next‑gen digital platform and slashes loan origination time with Cognizant

Financial Services Organization slashes deployment time from 15 days to 45 seconds and boosts agility with Cognizant

FinTech Integrates Acquisitions Into a Single System

Global Auto Manufacturing Company achieves $10M+ in savings and global marketing efficiency with Cognizant's assetSERV DAM

Global Bank cuts check fraud by 50% and forecasts $20M annual savings with Cognizant

Global Financial Services Firm achieves cloud-native transformation and reduced maintenance costs with Cognizant

Global Financial Services Provider achieves 30% faster content creation and 25% lower hosting costs with Cognizant assetSERV

Global Insurance Company achieves 24/7 self-service and 10% lower call center volume with Cognizant

Global Insurance Company reduces medical claims leakage and projects $60M annual savings with Cognizant

Global Mass-Media Publishing and Entertainment Industry Company achieves faster time-to-market and major data-center cost reductions with Cognizant

Global Motor Vehicle Company achieves higher SUV value and new revenue streams with Cognizant

Rule-Based Solution Thwarts Fraud Attacks and Improves Security

Ireland-based Global Pharmaceutical Firm achieves a unified worldwide CRM platform and $1.5M annual savings with Cognizant

Global Pharmaceuticals Company achieves 20% higher throughput and six‑month ROI with Cognizant OnePlant (Cognizant)

Global Pharmaceuticals Company achieves patient-centric trial recruitment and increased enrollment with Cognizant

Global Reinsurance Company achieves improved underwriting efficiency and increased revenue with Cognizant

Global Vehicle Manufacturing Company achieves higher perceived SUV value and new revenue streams with Cognizant

Guidewire achieves faster insurer digital transformation with Cognizant

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Heavy-Duty Trucks and Engines Manufacturing Company achieves reduced downtime and 5% lower warranty costs through real-time engine monitoring with Cognizant

Hong Kong Insurance Company achieves higher productivity and reduced maintenance costs with Cognizant's mainframe-to-distributed transformation

Leading U.S. real estate information services company achieves 99.5% data accuracy and 30% TCO savings with Cognizant Digital Automation Fabric

ING Wholesale Banking boosts return visits and simplifies content access with Cognizant

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Intergamma achieves increased conversion rates with Cognizant (Mirabeau) high‑performing ecommerce platform

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Kern Health Systems achieves regulatory compliance and improved automation with Cognizant

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Large European Bank achieves improved risk management for 200+ service providers with Cognizant

Large Financial Services Company achieves 99% accuracy improvement and 60% FTE savings with Cognizant

How Digital Transformation Helped a Major Bank Get Closer to Customers

Large International Health Network achieves 15% shorter ICU stays, 45% higher nurse efficiency and 80% fewer process oversights with Cognizant's cloud-based digital ICU solution

Large Multinational Manufacturing Company achieves 50% faster invoice processing and 100% accuracy with Cognizant's RPA solution

Large Payments Services Company achieves rapid IAM modernization—600 apps onboarded in six months and 59% resource reduction with Cognizant

Large Regional Bank achieves modernized online and mobile banking (3.5M customers migrated, reduced downtime) with Cognizant

Large Retail Chain Company achieves $40M cost savings and cuts food waste with Cognizant IoT Refrigeration Solution

A Retailer Saves $20 Million

Large U.S. Heavy Equipment Manufacturer and Logistics Company achieves 400% increase in vehicle monitoring and real-time fleet health at scale with Cognizant

Large U.S. Manufacturing Company achieves equipment-performance insights, 12% inventory savings and increased service revenue with Cognizant

Large U.S. Manufacturing Company achieves $6M annual savings and improved surgical equipment uptime with Cognizant's IoT data-capture solution

Large U.S.-based Bank achieves 167% increase in annual targeted campaign revenue with Cognizant

Large Utility Company achieves flexible, centralized Accounts Payable with Cognizant Catalyst

Largest Beauty Product Seller achieves 138% ROI and faster time-to-market with Cognizant

Largest Fast-Food Chain Company achieves consistent food quality, reduced costs and happier staff with Cognizant's IoT Connected Kitchen

Largest Financial Services Company - Customer Case Study

Largest Food and Beverage Company achieves 33% reduction in field sales administration and 20% channel revenue growth with Cognizant

Leadin U.S. Banking Company achieves 20% faster mortgage origination and 80% reduction in paper costs with Cognizant

Leading Auto Manufacturing Company achieves enhanced global collaboration and ~30% program cost savings with Cognizant's hybrid API catalog

Multinational Bank Finally Files Reports On Time

Leading European Bank achieves rapid audit clearance and over 90% test automation with Cognizant

Communications Provider Reduces Time to Market and Improves Customer Satisfaction

Leading European Telecom Company achieves future-ready digital experiences and transformed retail store operations with Cognizant

Leading Financial Firm achieves $200M in cardholder savings with Cognizant's social-integrated loyalty solution

Early Detection of Defects Is Driving Force Behind Better Safety

Leading Global Equipment Rental Company achieves $10M revenue recovery and major operational efficiencies with Cognizant's IoT solution

Leading Insurance Company boosts agent sales and cuts policy issuance time 45% with Cognizant's LifeEngage platform

Leading Insurance Company achieves an 8% increase in premium revenues and recovers lapsed customers with Cognizant

Leading commercial vehicle manufacturer improves driver experience, reduces fleet risk and unlocks new revenue with Cognizant's Digital Marketplace

Leading Manufacturing Company achieves 100% accuracy and 50% reduction in invoice processing time with Cognizant's Blue Prism automation

Leading Property and Casualty Insurance Company achieves 20% shorter calls and ~22% lower call costs with Cognizant AI-powered claims automation

Leading Provider of Banking Services achieves 83% reduction in work effort and 60% efficiency gain with Cognizant assetSERV

Leading Telecom Company achieves predictive prevention of API failures, $100K annual savings per API and 300% faster insights with Cognizant

Leading U.K. Energy Supplying Company achieves 50% faster software releases and a #1 smart‑home app with Cognizant

Leading U.S. Bank achieves onboarding of 2.2M digital customers in 16 months with Cognizant

Leading U.S. Luxury Retailing Company achieves 3X conversions and 25% product sales lift with Cognizant

Leading U.S. Workers’ Compensation Insurance Company achieves $8M fraud detection and 60X ROI with Cognizant

Leading U.S.-based claim clearing house achieves 12% reduction in reopened issues and 7% lift in CSAT with Cognizant

Leading U.S.-based Heavy Equipment Manufacturing Company achieves scalable telemetry, real-time insights and data monetization with Cognizant

Leading Waste Management Company achieves secure, sustainable IT and strengthened identity and access management with Cognizant

Life Sciences Company cuts manual billing 40% and speeds invoicing 60% with Cognizant’s cloud-based S3P billing solution

Improved Customer Experience Increases Online Applications

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Major Bank achieves comprehensive cybersecurity defenses and real-time threat monitoring with Cognizant

Major Banking and Financial Services Company achieves 97% faster mortgage processing and $50,000 annual savings with Cognizant RPA

Major Communications Services Providing Company achieves 19 new service ideas and launches family Wi‑Fi connectivity solutions with Cognizant’s Insight to Code

Major Credit Card Issuing Company achieves 170% month-over-month increase in Android Pay card provisioning with Cognizant’s in-app provisioning

Major Global Food and Beverage Company achieves 5% revenue increase and 15% supply-chain cost reduction with Cognizant's IoT-connected vending solution

Major Global Insurance Company achieves 83% risk-model accuracy and 10x faster underwriting with Cognizant

Major Mining Company achieves $4M year-one savings and optimized worker accommodations with Cognizant

Major Quick Serve Restaurant Chain achieves 10–15% increase in average check size with Cognizant's mobile ordering app

Securing a Payment Processor Against Cyberattacks

Major U.S. Insurance Company achieves 30% faster catastrophe claims processing and $300K+ annual savings with Cognizant

Major Utility Company achieves 90% increase in customer satisfaction and 82% growth in daily users with Cognizant mobile app

Major Virtualization Company achieves 500% increase in orders and $250 average subscription revenue boost with Cognizant

Medical Device Manufacturing Company achieves connected home therapy and reduced device downtime with Cognizant

Multinational Bank achieves a convenient digital money management experience for millions with Cognizant

Nuon achieves higher customer satisfaction and loyalty with Cognizant's customized online energy-rate selector

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Otsuka America Pharmaceutical shortens oncology drug development by 3–4 years with Cognizant's AI-driven data science solution

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PeopleSoft achieves optimized higher-education investments and smooth upgrades with Cognizant

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Focus on Patients Not Just Prescriptions to Improve Outcomes

PNM (New Mexico utility) boosts customer satisfaction and cuts support costs with Cognizant digital transformation

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Property and Casualty Company achieves 50% FTE reduction and 100% TAT compliance with Cognizant using UiPath

Standard Life achieves next-generation agile IT infrastructure, predictable consumption-based costs and 99.982% availability with Cognizant

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Takeaway.com achieves a mobile-first brand overhaul and seamless ordering with Cognizant

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U.S. Telecom Giant Achieves 1.3% Churn Reduction and 68% Model Accuracy Improvement with Cognizant

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Texas Children’s Health Plan achieves 65% claims backlog reduction and major cost and time savings with Cognizant

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Transavia achieves faster bookings and richer customer insights with Cognizant's Flight Search chatbot

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U.K. Financial Services Firm boosts NPS and transforms broker experience with Cognizant's Salesforce-based digital broker solution

Mortgage Lender Builds Workforce of the Future With Robots as a Service

U.S. Health Insurance Company achieves many‑fold increase in plan volumes and 99.5% plan accuracy with Cognizant's BenefitSERV

U.S.-based Global Apparel Manufacturer and Retailer achieves 300% expected ROI and a consumer-centric Digital Store of the Future with Cognizant

University of Newcastle achieves faster, more effective neonatal resuscitation training with Cognizant's AI-driven VR/AR solution

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Global Finance Firm Improves Its Customer Loyalty Platform

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