Case Study: Large U.S. Manufacturing Company achieves equipment-performance insights, 12% inventory savings and increased service revenue with Cognizant

Connected Product-as-a-Service Drives Better Satisfaction

Cognizant partnered with a large U.S. manufacturer of packaging solutions that wanted to move beyond selling products to offering knowledge-based, service-oriented offerings. The company needed an approach to capture equipment performance data and turn it into actionable insight to improve customer satisfaction and support new service models.

Cognizant established a sensing and analytics center of excellence and used its Asset Performance Excellence (APEx) accelerator to deploy IIoT pilots that deliver real-time, packaged insights on asset status and performance. The initiative optimized processes and prevented service bottlenecks, delivering measurable benefits: 12% savings in inventory carrying cost, 9% improvement in consumable utilization and replenishment, 12% increase in service parts revenue, and a 5% reduction in product obsolescence costs.