Case Study: Large Payments Services Company achieves rapid IAM modernization—600 apps onboarded in six months and 59% resource reduction with Cognizant

A Better Identity and Access Management Solution

A global payments services company that supports ATMs, kiosks and more than half a million agent locations across 200 countries engaged Cognizant to modernize its identity and access management (IAM). The client needed a secure, cost‑effective replacement for legacy in‑house provisioning, migration of 600+ applications, and automation of application onboarding, lifecycle event handling and access reviews.

Cognizant built a file‑based correlation system, introduced dedicated service identities and custom utilities to replace manual object creation, and delivered a single platform for onboarding, request management, provisioning and certification—automating Active Directory and service account management and accelerating application onboarding. The migration consolidated disparate systems into a central IAM, cut maintenance and resource needs, and delivered measurable gains: 600 apps onboarded in six months, a 59% reduction in total resource effort and a 100x reduction in manual effort.