Case Study: Major U.S. Insurance Company achieves 30% faster catastrophe claims processing and $300K+ annual savings with Cognizant

Digital Equips Insurer to Be Ready When Disaster Strikes

A major U.S. insurance carrier partnered with Cognizant to address a largely manual, fragmented catastrophe-claims response process that caused operational inefficiencies, poor customer experience and no consolidated view of response operations across disparate teams.

Cognizant ran a five-day design-thinking workshop, mapped the customer journey and implemented an Interactive Exposure Map with BI, Google Maps–driven geocoding, location and weather data, plus workload balancing, adjuster deployment, route optimization and technologies like drones, 3-D imaging and IoT. Delivered as a usage‑based service, the solution scaled for seasonal disasters and produced a 30% improvement in claims processing efficiency, more than $300,000 in annual operations savings, better customer satisfaction and optimized field-adjuster utilization.