Case Study: Largest Financial Services Company achieves personalized digital banking for 3M+ customers with Cognizant

Largest Financial Services Company - Customer Case Study

The Largest Financial Services Company faced growing competition from online-only banks and needed to strengthen its digital offerings to retain customers and appeal to younger generations. It partnered with Cognizant for digital banking expertise and mobile support to develop a more modern, customer-friendly personalized banking platform.

Cognizant helped design user-centric mobile and online tools with customizable widgets, simpler appointment scheduling, and intelligent customer service routing. The new platform now delivers a consistent digital experience for more than 3 million active customers and helped the company save $2M in technology costs.