Case Study: Largest Fast-Food Chain Company achieves consistent food quality, reduced costs and happier staff with Cognizant's IoT Connected Kitchen

Largest Fast-Food Chain Company - Customer Case Study

Cognizant partnered with one of the world’s largest quick‑service restaurant chains facing fierce competition, high employee turnover and rising customer expectations for consistent, fast, high‑quality food. The chain asked Cognizant to digitize store operations to improve food quality and consistency, reduce consumables waste and lower employee frustration and attrition.

Cognizant implemented an IoT connected‑kitchen solution centered on deep‑fryer monitoring—tracking temperature, status, equipment fatigue and fault diagnostics—and added a remote control panel to program recipes and roll out cooking routines. The result: more consistent food and faster new‑item rollouts, reduced downtime through proactive maintenance, lower consumables waste and improved employee and customer experience.