Case Study: Large Retailing Company achieves $20M in savings and higher application availability with Cognizant

A Retailer Saves $20 Million

Large Retailing Company was facing a rapidly changing application landscape that drove a sharp rise in IT incidents, missed business milestones, and manual errors despite heavy monitoring effort. The company also struggled with disjointed infrastructure changes and SLAs that were far above the committed level, creating ongoing business escalations. Cognizant helped address these issues with application value management (AVM) services.

Cognizant implemented AVM solutions focused on reducing incidents, shifting work left, rationalizing skillsets, consolidating technologies, and lowering mean time to repair. The results included 100+ hours of continuous store-open support, about 14,000 hours saved through automation, roughly 6,600 fewer incidents and 5,800 avoided incidents, and a 50% reduction in MTTR. Cognizant also delivered more than $20 million in hard- and soft-dollar benefits over four years, along with 99.8% application availability and a 41% reduction in business-impacting incidents.