Case Study: Leading European Communications Service Providing Company achieves lower TCO, faster time to market, and improved customer satisfaction with Cognizant's Agile-DevOps transformation

Communications Provider Reduces Time to Market and Improves Customer Satisfaction

Leading European Communications Service Providing Company faced rising TCO, slower time-to-market, and lower NPS due to a complex, heterogeneous technology stack spanning multiple vendors and SI partners. The company engaged Cognizant for application development, maintenance, and infrastructure services on its BSS environment, aiming to improve delivery performance and customer satisfaction.

Cognizant implemented an Agile-DevOps enterprise transformation using a structured approach across people, process, and technology, including continuous integration and deployment, automated regression testing, and a “one-team, one-product owner, one-backlog” model. The result was a 20% reduction in operational expenses, 65% zero-defect deliveries to UAT and production, 97% reduction in build and deploy efforts, 80% improvement in test automation, and 99.9% improvement in system uptime.