Case Study: Leading U.S. real estate information services company achieves 99.5% data accuracy and 30% TCO savings with Cognizant Digital Automation Fabric

Automation and AI speed intelligent content analysis to market for real estate information services company

A leading U.S. real estate information services company, which collects sales, deeds and ownership records from 3,000 county offices, struggled to extract and standardize data from 250,000–300,000 largely unstructured documents per day (over one million weekly). Existing vendors relied on manual fixes that couldn’t scale, causing accuracy problems, backlogs and rising costs that threatened the timeliness of reports used by lenders, brokers and property managers.

Cognizant scoped the problem and deployed its Digital Automation Fabric OCR platform—combining intelligent OCR, machine learning, embedded business rules, assisted capture and in-line quality controls—plus process redesign and trained associates. Delivered in six months, the solution processes 50 million documents annually at 99.5% accuracy within 2–3 days, reduced total cost of ownership by 30%, produced more than $10M in savings through additional interventions and improved overall efficiency by 26%.