Case Study: Leading Provider of Banking Services achieves 83% reduction in work effort and 60% efficiency gain with Cognizant assetSERV

Digital Asset Management Helps Credit Card Holders Get Back to Spending

A leading banking and financial services provider that manages thousands of printed and electronic customer assets—including replacement credit cards—faced a cumbersome, manual process on a shared server that limited security, compliance and scalability. The company engaged Cognizant to find a secure, regulatory-compliant way to manage branded collateral and accelerate production without increasing headcount.

Cognizant deployed a customized assetSERV digital asset management solution, automating complex workflows, enforcing strict routing and access controls, and optimizing server authentication and network segmentation. The result: faster, more accurate delivery of customer assets, an 83% reduction in work effort per deliverable, a 60% increase in efficiency, and reduced risk of errors, cost and employee time.