Case Study: Leadin U.S. Banking Company achieves 20% faster mortgage origination and 80% reduction in paper costs with Cognizant

Starting a Mortgage Online Takes the Headache Out of Homebuying

Cognizant partnered with a large U.S. bank to tackle the cumbersome, paper‑heavy mortgage origination process that lengthened turnaround times and frustrated borrowers. The bank wanted to automate manual steps, reduce costs and paperwork, and attract tech‑savvy customers while maintaining strict regulatory compliance.

Cognizant led the technology design and development, automating manual workflows, consolidating operations, and integrating branch and online channels with change management and rollout support. The result: a paperless origination option that is 20% faster, drove a 20% increase in overall loan originations, cut paper costs by 80%, and improved regulatory consistency.