Case Study: Leading Global Equipment Rental Company achieves $10M revenue recovery and major operational efficiencies with Cognizant's IoT solution

Driving Efficiencies and A Better Customer Experience With IOT

A leading global equipment rental company was falling behind competitors in digital operations and customer-facing services: although it had deployed sensors and IoT, poor field data capture and a lack of telemetry-driven insight created performance bottlenecks, inefficient processes and revenue leakage. The company engaged Cognizant to modernize its IoT and logistics strategy and move to web- and mobile-first services.

Cognizant re‑architected the IoT and logistics platform, leveraging data from 33,000 sensors to enable GPS asset tracking, automated maintenance scheduling, and mobile job schedules for 700+ drivers, plus customer features like e-signatures and SMS ETAs with sensor-powered maps. The work cut revenue leakage by nearly $10 million, reduced hours spent locating equipment, improved utilization and customer experience, increased market share and earned a 2017 CIO100 award.