Case Study: Leading U.S. Bank achieves onboarding of 2.2M digital customers in 16 months with Cognizant

US Bank Reimagines Its Online and Mobile Customer Experience

A leading U.S. community bank engaged Cognizant to reimagine its online and mobile banking platform to deliver a unified omni-channel experience, accelerate time-to-market, reduce maintenance costs and support a simultaneous bank acquisition that increased integration complexity.

Cognizant re-engineered the SOA and middleware on Oracle Banking Platform, used Automation, DevOps and service virtualization to speed development and automate 80% of testing, and created an interim environment to support both banks. Results included onboarding 2.2 million mobile and online customers in 16 months, migrating 5 million customer records, a 25% share of digital onboarding (driving digital engagement to 65%), a 20% reduction in cost of ownership, an 80% reduction in functional testing effort, and tools/innovations valued at $750K.