Case Study: Large Financial Services Company achieves 99% accuracy improvement and 60% FTE savings with Cognizant

Automation Speeds Debit Claims Processing, Increases Accuracy

Cognizant helped a large financial services company modernize a dated debit-claims process that relied on manual verification across three connected systems. The workflow produced PDF and Excel audit logs and required operators to perform more than 50 complex validations, often navigating up to 50 screens per claim, making the process slow, error-prone and costly.

We automated the rule-based components and deployed bots to navigate applications, collate data and run validations, leveraging an AWS cloud architecture for scalability. The solution sped processing, increased accuracy by 99%, delivered 60% FTE savings and cut average handle time by 50%, enabling more claims processed per day and lower costs.