Case Study: Major Banking and Financial Services Company achieves 97% faster mortgage processing and $50,000 annual savings with Cognizant RPA

Streamlining Mortgage Processing With Robotic Process Automation

A major banking and financial services firm was burdened by a highly manual mortgage-servicing reconciliation process: an analyst had to reconcile loan data from eight independent servicers using inconsistent files and frequent IT support, causing slow throughput, errors and a backlog that forced case prioritization.

Cognizant implemented a Residential Mortgage Accounting solution using robotic process automation to standardize servicer files, automate comparisons and updates, and route exceptions to operations. The bot eliminated the need for in‑house IT support, cut average handling time from three minutes to five seconds (~97% reduction), saved $50,000 per year, increased loan-processing capacity by 60%, saved about 200 manual hours, and processed roughly 15,000 loan-level breaks.