Cendyn B2B Case Studies & Customer Successes

Cendyn is a global hospitality cloud-based technology company that enables hotels to drive revenue, maximize profitability, and create deeper connections with guests through its integrated solutions. Serving hoteliers for nearly 30 years, Cendyn drives commercial success for hotels through its Find, Book, Grow promise: find the right guests; drive them to book direct, and grow loyalty and revenue across the spectrum of digital guest interactions. Cendyn has over 32,000 customers worldwide in more than 150 countries generating more than $20 billion in annual hotel revenue. The company supports its growing customer base from locations across the globe, including the United States, France, the United Kingdom, Singapore, Bangkok, and India. To find out more, visit cendyn.com

Case Studies

Showing 67 Cendyn Customer Success Stories

Althoff Hotel achieves 4.5% conversion increase and 1.147M in revenue with Cendyn's NextGuest CRM

Althoff Hotel

Martin Stockburger

Vice President, Sales & Marketing

Digital Marketing and Community Manager

Bellstar Hotels & Resorts achieves 37% increase in website conversions and 48% revenue growth with Cendyn (Pegasus CRS & Booking Engine)

Bellstar Hotels & Resorts

Eric Gooden

Marketing Manager

Vice President Information Technology

Campbell’s Resort achieves higher RevPAR and smarter pricing with Cendyn’s Rainmaker revenue management suite

Campbell’s Resort

Libby Stowe

Revenue Manager

Cheeca Lodge & Spa achieves 547 bookings, 1,878 nights and a 14X ROAS with Cendyn

Cheeca Lodge & Spa

Coeur d’Alene Resort achieves significant ADR and total revenue growth with Cendyn (rainmaker & revintel)

Coeur d’ Alene Resort’s

Sarah DeVeau

Director of Guest Services

CoralTree Hospitality Group achieves smarter marketing spend, higher conversions and increased revenue with Cendyn revintel

CoralTree Hospitality Group

Dana Cariss

Vice President, Revenue Strategy + Distribution

East Hotel achieves higher guest engagement and more repeat bookings with Cendyn's Guestfolio

East Hotel

Justin Bisa

Guest Experience Manager

Embassy Suites by Hilton LAX North achieves faster RFP responses and streamlined proposals with Cendyn eProposal

Embassy Suites by Hilton

Katrina Banzon

Complex Director of Sales

Empire Hospitality achieves digital transformation and increased direct bookings with Cendyn

Empire Hospitality

Douglass Brookman

Director of Operations

Equinox Hotels achieves 1100% ROAS and drives direct bookings with Cendyn

Equinox Hotels

Fenwick Islander Motel achieves 95–100% occupancy and OTA independence with Cendyn's Guestfolio CRM

Fenwick Islander Motel

Tom Sites

General Manager and Owner

Fontainebleau Miami Beach achieves profitable channel growth and a doubled database with Cendyn

Fontainebleau Miami Beach

Josh Herman

Executive Director, Marketing and PR

Foxwoods Resort Casino achieves 70% of pre‑pandemic revenue with Cendyn's Guestrev

Foxwoods Resort Casino

Golden Nugget achieves 72% increase in First Time Depositors and lower CPA with Cendyn Digital Marketing

Golden Nugget

Harrah’s Cherokee Casino Resort achieves 45% internal revenue increase and nearly double-digit RevPAR growth with Cendyn's guestrev

Harrah’s Cherokee Casino Resort

Jeremiah Wiggins

Property’s Director of Planning and Analysis

Hotel Granduca achieves repeat bookings and bottom-line improvement with Cendyn CRM

Hotel Granduca

Ray DeJohn

Director of Sales & Marketing

Senior Director of CRM

Leading Multinational Hospitality Company achieves 32,200 hours saved and reduced cancellations with Cendyn's NextGuest CRM

Leading Multinational Hospitality Company

Leading New York Hotel doubles conversion rate (114% YOY) with Cendyn's Rate Match

Leading New York Hotel

Lindner Hotels achieves 27% more guest reviews and 22% higher open rates with Cendyn's NextGuest CRM and TrustYou integration

Lindner Hotels

Director of Digital Marketing

Morongo Casino Resort & Spa achieves 41% increase in mobile revenue with Cendyn

Morongo Casino Resort & Spa

Newport Beachside Hotel & Resort achieves direct-booking growth and higher ADR with Cendyn

Newport Beachside Hotel & Resort

Alex Molgora

Director of Revenue Management

ONYX Hospitality Group achieves 8x ROI and significant upsell revenue with Cendyn

ONYX Hospitality Group

Chetan Patel

Vice President Digital & CRM

ONYX Hospitality Group achieves increased guest recognition and loyalty with Cendyn eInsight CRM & eNgage

ONYX Hospitality Group

Chetan Patel

Vice President Digital & CRM

Pacific Sands Beach Resort achieves higher guest satisfaction, loyalty & revenue with Cendyn's Guestfolio CRM

Pacific Sands Beach Resort

Sabrina Donovan

Operations Manager

Penn's View Hotel achieves 120% year-over-year organic revenue growth with Cendyn's ongoing SEO

Penn’s View Hotel

Portola Hotel & Spa achieves 2,089% return on ad spend with Cendyn

Portola Hotel & Spa

Red Lion Hotels Corporation achieves award-winning site-wide e-commerce merchandising and increased direct bookings with Cendyn (HeBS Digital)

Red Lion Hotels Corporation

Bill Linehan

Chief Marketing Officer

Red Lion Hotels Corporation achieves 40.4% organic revenue growth year-over-year with Cendyn

Red Lion Hotels Corporation

Refinery Hotel achieves 22% average YOY direct website revenue growth with Cendyn

Refinery Hotel

Michelle Mu

Director of Revenue

Rittenhouse Hotel achieves 34% increase in conversion rate with Cendyn

Rittenhouse

Roomzzz Aparthotels achieves centralized, revenue-driving loyalty with Cendyn

Roomzzz Aparthotels

Robert Alley

Chief Operating Officer

Roslin Beach Hotel achieves 249 wedding leads and 5 bookings with Cendyn Facebook lead-generation ads

Roslin Beach Hotel

Seneca Gaming Corporation achieves rapid revenue recovery and optimized phased reopening with Cendyn

Seneca Gaming Corporation

Corey Stanley

Director of Revenue Management

Stratosphere Hotel achieves 24% increase in direct website revenue and 2x conversion rate with Cendyn's booking engine

Stratosphere Hotel

Scott Yankton

Strategic Consultant

Viceroy Sugar Beach achieves 42x ROI and increased direct bookings with Cendyn's intent‑data display advertising

Sugar Beach

The Ampersand Hotel achieves top TripAdvisor rankings and increased guest reviews with Cendyn's Guestfolio CRM

The Ampersand Hotel

Tracey Hewitson

Assistant General Manager

Director of Guest Loyalty & Retention

The Watergate Hotel achieves 113% increase in direct bookings with Cendyn

The Watergate Hotel

Treasury on Collins Apartment Hotel drives more direct bookings and revenue with Cendyn’s Guestfolio CRM

Treasury on Collins Apartment Hotel

Quynh Nguyen

Direct Marketing Specialist at Treasury on Collins

Customer Service

Wyndham Grand Orlando Resort Bonnet Creek achieves faster personalized group proposals and streamlined event planning with Cendyn Sales Cloud

Wyndham Grand Orlando Resort Bonnet Creek

John F. Branciforte

Area Director of Sales & Marketing

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Cendyn B2B Case Studies & Customer Successes

Case Studies

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