Cendyn B2B Case Studies & Customer Successes

Cendyn is a global hospitality cloud-based technology company that enables hotels to drive revenue, maximize profitability, and create deeper connections with guests through its integrated solutions. Serving hoteliers for nearly 30 years, Cendyn drives commercial success for hotels through its Find, Book, Grow promise: find the right guests; drive them to book direct, and grow loyalty and revenue across the spectrum of digital guest interactions. Cendyn has over 32,000 customers worldwide in more than 150 countries generating more than $20 billion in annual hotel revenue. The company supports its growing customer base from locations across the globe, including the United States, France, the United Kingdom, Singapore, Bangkok, and India. To find out more, visit cendyn.com

Case Studies

Showing 118 Cendyn Customer Success Stories

2L Collection increases direct revenue by 35% with Cendyn website services

2L Collection

a leading international all-inclusive resort group boosts email engagement with Cendyn CRM

A Leading International All-inclusive Resort Group

a luxury all-inclusive resort brand boosts direct bookings by 125% with Cendyn Digital Marketing

A Luxury All-inclusive Resort Brand

Althoff Hotel achieves 4.5% conversion increase and 1.147M in revenue with Cendyn's NextGuest CRM

Althoff Hotel

Martin Stockburger

Vice President, Sales & Marketing

an established hotel group drives €3.2M in attributed revenue with Cendyn CRM

An Established Hotel Group

an independent boutique hotel group boosts campaign revenue with Cendyn CRM

An Independent Boutique Hotel Group

APAC-based luxury hotel achieves centralized, deduped CRM and actionable guest insights with Cendyn

APAC- Based Hotel

Apex Hotels achieves 30% revenue growth with Cendyn Digital Marketing Platform

Apex Hotels

Arlo Hotels achieves $110K revenue, 2,900 new emails and 45% higher conversions with Cendyn

Arlo Hotels

Ascott Japan achieves 45% more direct bookings with Cendyn's metasearch advertising

Ascott Japan

Atrium Hospitality centralizes catering menu management with Cendyn

Atrium Hospitality

Ballyfin Hotel achieves 18% growth in direct bookings with Cendyn

Ballyfin Hotel

Balmoral increases hotel website turnover by 70% with Cendyn

Balmoral

Beach Terrace achieves 58% more bookings and 52% higher website revenue with Cendyn

Beach Terrace

Halei Young

Digital Marketing and Community Manager

Beach Terrace boosts bookings and website revenue with Cendyn

Beach Terrace

Beachcomber Resorts & Hotels achieves 128% direct revenue growth with Cendyn's unified metasearch strategy

Beachcomber Resorts & Hotels

a Belgian 4-star hotel boosts website conversions with Cendyn

Belgian 4-star hotel

Bellstar Hotels & Resorts achieves 37% increase in website conversions and 48% revenue growth with Cendyn (Pegasus CRS & Booking Engine)

Bellstar Hotels & Resorts

Eric Gooden

Marketing Manager

Belvedere Hotel increases website conversion rates by 55% with Cendyn

Belvedere Hotel

Belvedere Hotel achieves 82% revenue increase with Cendyn's Rate Match

Belvedere Hotel

Borgata Hotel Casino & Spa achieves optimized revenue and smarter pricing with Cendyn's guestrev

Borgata Hotel Casino & Spa

John Forell

Vice President Information Technology

Campbell’s Resort achieves higher RevPAR and smarter pricing with Cendyn’s Rainmaker revenue management suite

Campbell’s Resort

Libby Stowe

Revenue Manager

Carlton City Hotel Singapore achieves 25% booking growth with Cendyn SEO & GEO

Carlton City Hotel Singapore

Cheeca Lodge & Spa achieves 547 bookings, 1,878 nights and a 14X ROAS with Cendyn

Cheeca Lodge & Spa

Cinnamon Hotels & Resorts boosts website growth and conversions with Cendyn Web

Cinnamon Hotels & Resorts

Coeur d’Alene Resort achieves significant ADR and total revenue growth with Cendyn (rainmaker & revintel)

Coeur d’ Alene Resort’s

Sarah DeVeau

Director of Guest Services

CoralTree Hospitality Group achieves smarter marketing spend, higher conversions and increased revenue with Cendyn revintel

CoralTree Hospitality Group

Dana Cariss

Vice President, Revenue Strategy + Distribution

Domaine de Verchant boosts website revenue with Cendyn website services

Domaine de Verchant

East Hotel achieves higher guest engagement and more repeat bookings with Cendyn's Guestfolio

East Hotel

Justin Bisa

Guest Experience Manager

Embassy Suites by Hilton LAX North achieves faster RFP responses and streamlined proposals with Cendyn eProposal

Embassy Suites by Hilton

Katrina Banzon

Complex Director of Sales

Empire Hospitality achieves digital transformation and increased direct bookings with Cendyn

Empire Hospitality

Douglass Brookman

Director of Operations

Equinox Hotels achieves 1100% ROAS and drives direct bookings with Cendyn

Equinox Hotels

Fenwick Islander Motel achieves 95–100% occupancy and OTA independence with Cendyn's Guestfolio CRM

Fenwick Islander Motel

Tom Sites

General Manager and Owner

Fontainebleau Miami Beach achieves profitable channel growth and a doubled database with Cendyn

Fontainebleau Miami Beach

Josh Herman

Executive Director, Marketing and PR

Foxwoods Resort Casino achieves 70% of pre‑pandemic revenue with Cendyn's Guestrev

Foxwoods Resort Casino

Foxwoods Resort Casino achieves higher revenue and fewer cancellations with Cendyn Guestrev

Foxwoods Resort Casino

a French beachfront hotel in Cap Ferret achieves +51% direct revenue with Cendyn Web and Digital Marketing Platform

French beachfront hotel in Cap Ferret

Golden Nugget achieves 72% increase in First Time Depositors and lower CPA with Cendyn Digital Marketing

Golden Nugget

Golden Nugget achieves 72% more First Time Depositors with Cendyn's digital marketing services

Golden Nugget

Good Nite Inn Achieves Higher Occupancy and a Successful Boutique Hotel Launch with Cendyn Booking Engine and Digital Marketing

Good Nite Inn

Harrah’s Cherokee Casino Resort achieves 45% internal revenue increase and nearly double-digit RevPAR growth with Cendyn's guestrev

Harrah’s Cherokee Casino Resort

Jeremiah Wiggins

Property’s Director of Planning and Analysis

HD Hotels boosts direct reservations and automates guest communication with Cendyn CRM

HD Hotels

Hostellerie de Levernois achieves 276% more direct bookings with Cendyn Web

Hostellerie de Levernois

Hotel Castelbrac achieves 109% growth in direct revenue with Cendyn website services

Hotel Castelbrac

Hotel Granduca achieves repeat bookings and bottom-line improvement with Cendyn CRM

Hotel Granduca

Ray DeJohn

Director of Sales & Marketing

Hotel Zetta San Francisco achieves 1000% ROAS and 27 direct bookings with Cendyn

Hotel Zetta San Francisco

Inn at the 5th boosts TripAdvisor reviews with Cendyn Guestfolio

Inn at the 5th

InterContinental Miami achieves 2,434% ROI for its independent website with Cendyn

InterContinental Miami

InterContinental Minneapolis - St. Paul Airport increases reach and website traffic with Cendyn Gmail Ads

InterContinental Minneapolis - St. Paul Airport

InterContinental New York Barclay increases social media followers and engagement with Cendyn

InterContinental New York Barclay

Jiva Hill Resort grows campaign revenue by 31% with Cendyn's digital marketing platform

Jiva Hill Resort

Jumeirah Group achieves improved guest experience and increased profitability with Cendyn eInsight CRM

Jumeirah Group

Abdullatif Awadh

Senior Director of CRM

La Fonda on the Plaza achieves 46% revenue growth and 64% more room nights with Cendyn

La Fonda on the Plaza

La Fonda on the Plaza achieves a 58x return and recovers 434 bookings with Cendyn's reservation abandonment tools

La Fonda on the Plaza

La Fonda on the Plaza achieves 68% website traffic growth and 3,173 email sign-ups with Cendyn sweepstakes campaign

La Fonda on the Plaza

La Fonda on the Plaza boosts website traffic and email sign-ups with Cendyn sweepstakes campaign

La Fonda on the Plaza

Leading Multinational Hospitality Company achieves 32,200 hours saved and reduced cancellations with Cendyn's NextGuest CRM

Leading Multinational Hospitality Company

Leading New York Hotel doubles conversion rate (114% YOY) with Cendyn's Rate Match

Leading New York Hotel

Les Bergeries de Palombaggia achieves 25% growth in direct bookings with Cendyn website solutions

Les Bergeries de Palombaggia

Lindner Hotels achieves 27% more guest reviews and 22% higher open rates with Cendyn's NextGuest CRM and TrustYou integration

Lindner Hotels

Louis Hotels achieves 26% increase in direct revenue with Cendyn website services

Louis Hotels

LUMA Hotel Times Square achieves 13x ROAS and 410 nights booked with Cendyn

LUMA Hotel Times Square

Mahekal Beach Resort achieves a surge in on-property guest engagement (+15,500 page views) with Cendyn's Guest Portal

Mahekal Beach Resort

Maison FL boosts direct bookings by 18% with Cendyn digital advertising

Maison FL

Maison FL increases website traffic by 32% with Cendyn Digital Marketing Platform

Maison FL

Maybourne Hotel Group drives direct bookings with Cendyn Booking Engine

Maybourne Hotel Group

Miraval Resorts achieves $12.65M+ revenue and 12.05X ROAS with Cendyn’s eInsight CRM & Digital Marketing

Miraval Resorts

Heather David

Director of Digital Marketing

Morongo Casino Resort & Spa achieves 41% increase in mobile revenue with Cendyn

Morongo Casino Resort & Spa

Morongo Casino Resort & Spa boosts mobile revenue with Cendyn

Morongo Casino Resort & Spa

Newmark Hotels drives booking success with Cendyn

Newmark Hotels

Newport Beachside Hotel & Resort achieves direct-booking growth and higher ADR with Cendyn

Newport Beachside Hotel & Resort

Alex Molgora

Director of Revenue Management

ONYX Hospitality Group achieves 8x ROI and significant upsell revenue with Cendyn

ONYX Hospitality Group

Chetan Patel

Vice President Digital & CRM

ONYX Hospitality Group achieves increased guest recognition and loyalty with Cendyn eInsight CRM & eNgage

ONYX Hospitality Group

Chetan Patel

Vice President Digital & CRM

ONYX Hospitality Group boosts upsell revenue and CRM personalization with Cendyn

ONYX Hospitality Group

ONYX Hospitality Group achieves personalized guest engagement and higher loyalty recognition with Cendyn

ONYX Hospitality Group

Pacific Sands Beach Resort achieves higher guest satisfaction, loyalty & revenue with Cendyn's Guestfolio CRM

Pacific Sands Beach Resort

Sabrina Donovan

Operations Manager

Palazzo Versace Dubai boosts guest personalization and conversions with Cendyn CRM

Palazzo Versace Dubai

Penn's View Hotel achieves 120% year-over-year organic revenue growth with Cendyn's ongoing SEO

Penn’s View Hotel

Port Hotels achieves 60% campaign booking success with Cendyn CRM

Port Hotels

Portola Hotel & Spa achieves 2,089% return on ad spend with Cendyn

Portola Hotel & Spa

Prince Hotels & Resorts boosts bookings with Cendyn's booking engine and digital marketing

Prince Hotels & Resorts

Red Lion Hotels Corporation achieves 40.4% organic revenue growth year-over-year with Cendyn

Red Lion Hotels Corporation

Red Lion Hotels Corporation achieves award-winning site-wide e-commerce merchandising and increased direct bookings with Cendyn (HeBS Digital)

Red Lion Hotels Corporation

Bill Linehan

Chief Marketing Officer

Refinery Hotel achieves 22% average YOY direct website revenue growth with Cendyn

Refinery Hotel

Michelle Mu

Director of Revenue

Refinery Hotel achieves 24/7 revenue growth with Cendyn and Tyme Global

Refinery Hotel

Refinery Hotel boosts direct website revenue with Cendyn

Refinery Hotel

Relais & Châteaux increases reservation ROI by 18% with Cendyn

Relais & Châteaux

Rittenhouse Hotel achieves 34% increase in conversion rate with Cendyn

Rittenhouse

Roomzzz Aparthotels achieves centralized, revenue-driving loyalty with Cendyn

Roomzzz Aparthotels

Robert Alley

Chief Operating Officer

Roslin Beach Hotel achieves 249 wedding leads and 5 bookings with Cendyn Facebook lead-generation ads

Roslin Beach Hotel

Rotana drives loyalty and direct bookings with Cendyn CRS and Booking Engine

Rotana

Seneca Gaming Corporation achieves rapid revenue recovery and optimized phased reopening with Cendyn

Seneca Gaming Corporation

Corey Stanley

Director of Revenue Management

Silken Hotels boosts corporate visibility and RFPs with Cendyn GDS Connect and Corporate Sales

Silken Hotels

Sircle Collection drives booking revenue growth with Cendyn CRM

Sircle Collection

SkyCity boosts gaming contribution and revenue with Cendyn Guestrev and Revintel

SkyCity

a Spanish boutique hotel boosts direct bookings with Cendyn’s website and digital marketing solutions

Spanish boutique hotel

Stratosphere Hotel achieves 24% increase in direct website revenue and 2x conversion rate with Cendyn's booking engine

Stratosphere Hotel

Scott Yankton

Strategic Consultant

Viceroy Sugar Beach achieves 42x ROI and increased direct bookings with Cendyn's intent‑data display advertising

Sugar Beach

The Ampersand Hotel achieves top TripAdvisor rankings and increased guest reviews with Cendyn's Guestfolio CRM

The Ampersand Hotel

Tracey Hewitson

Assistant General Manager

The Brown Palace Hotel and Spa achieves a 17% increase in bookings and 127% boost in natural search rankings with Cendyn

The Brown Palace Hotel and Spa

The Cosmopolitan of Las Vegas improves group demand forecasting with Cendyn's Grouprev and Guestrev

The Cosmopolitan of Las Vegas

The Crawford Hotel achieves 20:1 ROAS and boosts direct bookings with Cendyn

The Crawford Hotel

The Maven boosts mobile bookings with Cendyn Google AMP

The Maven

The Maven Hotel achieves a 37% increase in bookings and stronger mobile visibility with Cendyn

The Maven Hotel

The Pilgrm achieves 19:1 ROAS and 134% YoY booking growth with Cendyn eInsight CRM & Digital Marketing

The Pilgrm

The Set Hotels achieves 60%+ increase in web bookings with Cendyn's personalized CRM

The Set Hotels

Martijn van Eijk

Director of Guest Loyalty & Retention

The Watergate Hotel achieves 113% increase in direct bookings with Cendyn

The Watergate Hotel

The Watergate Hotel future-proofs digital visibility with Cendyn's AI SEO Audit

The Watergate Hotel

The Watergate Hotel achieves 132% ADR growth with Cendyn Web and SEO services

The Watergate Hotel

Treasury on Collins Apartment Hotel drives more direct bookings and revenue with Cendyn’s Guestfolio CRM

Treasury on Collins Apartment Hotel

Quynh Nguyen

Direct Marketing Specialist at Treasury on Collins

Trump Hotels achieves centralized guest profiles and personalized guest experiences with Cendyn

Trump Hotels

Tschuggen Hotel Group achieves enhanced payment security and streamlined transactions with Cendyn

Tschuggen Hotel Group

Tschuggen Hotel Group streamlines guest payments with Cendyn

Tschuggen Hotel Group

Tsogo Sun achieves a 20:1 return and 20% revenue increase with Cendyn

Tsogo Sun

Vacancéole achieves 195% revenue growth with Cendyn digital ads services

Vacancéole

Viceroy Hotels & Resorts achieves 15X ROAS with Cendyn

Viceroy Hotels & Resorts

VILA VITA Parc Hotel achieves increased bookings and personalized guest engagement with Cendyn's Guestfolio CRM

Vila Vita Parc Hotel

Roberto Venturinha

Customer Service

Wyndham Grand Orlando Resort Bonnet Creek achieves faster personalized group proposals and streamlined event planning with Cendyn Sales Cloud

Wyndham Grand Orlando Resort Bonnet Creek

John F. Branciforte

Area Director of Sales & Marketing

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