Case Study: Embassy Suites by Hilton LAX North achieves faster RFP responses and streamlined proposals with Cendyn eProposal

Embassy Suites by Hilton LAX North's success with eProposal

Embassy Suites by Hilton LAX North (managed by Interstate Hotels & Resorts), a 220‑room Los Angeles hotel serving corporate, sports, military and religious groups, faced slow, manual RFP responses that required copying content into Word, assembling bulky emails and often resulted in missed opportunities. To streamline this process, the property turned to Cendyn and implemented their eProposal solution.

Cendyn’s eProposal provides an automated proposal platform with customizable templates, web‑link delivery, a single dashboard for tracking proposals, and integration with sales and catering so pricing is pre‑filled. The vendor’s solution sped up response times, improved the visual polish of proposals, enabled tracking of proposed revenue and event projections, and increased team accountability—giving Embassy Suites by Hilton a clear competitive edge.

Embassy Suites by Hilton

Katrina Banzon

Complex Director of Sales