Case Study: Empire Hospitality achieves digital transformation and increased direct bookings with Cendyn

Empire Hospitality - Customer Case Study

Empire Hospitality (Empire Hospitality Group), a boutique hotel company with eight New York City properties, faced a more competitive marketplace and underoptimized websites that limited their online reach. To overhaul their digital presence and drive direct revenue, they engaged Cendyn (HeBS Digital) for website redesign, SEO, digital marketing and dedicated account management services.

Cendyn implemented a tailored website rebuild, ongoing SEO and targeted digital marketing supported by attentive account managers who understand boutique hospitality. The work increased Empire Hospitality’s online visibility, strengthened the site as a direct revenue channel and made the brand more competitive in NYC, producing measurable improvements in direct bookings and other digital performance metrics reported by Empire.

Empire Hospitality

Douglass Brookman

Director of Operations