Case Study: Inn at the 5th boosts TripAdvisor reviews with Cendyn Guestfolio

Inn at the 5th - Customer Case Study

Inn at the 5th, a boutique hotel in Eugene, Oregon, needed a technology partner to help send emails and improve guest communications before, during, and after each stay. The hotel wanted a better way to anticipate guest needs while staying true to its service-focused hospitality approach, and it turned to Cendyn for the Guestfolio solution.

Cendyn’s Guestfolio platform was implemented for pre-arrival messaging, mobile concierge content, and post-stay surveys connected to TripAdvisor. The result was a dramatic increase in review volume—Inn at the 5th tripled the frequency of TripAdvisor reviews, reached No. 11 in the nation, ranked No. 1 in its region, and achieved a 5/5 rating, with the team crediting Cendyn for helping drive these measurable gains.

Inn at the 5th