Case Study: Newport Beachside Hotel & Resort achieves direct-booking growth and higher ADR with Cendyn

Newport Beachside Hotel and Resort uses Pegasus CRS & Booking Engine to drive direct bookings and increase ADR

Newport Beachside Hotel & Resort, a AAA Diamond–rated property in North Miami Beach, faced a fragmented, manual reservations process: a single landing page, email-based bookings, and no consolidated technology to manage reservations, marketing, or guest data. To increase bookings, streamline operations, and gain clearer control over guest information, Newport partnered with Cendyn and adopted its Pegasus CRS & Booking Engine.

Cendyn migrated the website, CRS and marketing onto its cloud platform and deployed Pegasus’ booking engine, dynamic pricing/merchandising, AI upsell features, and interactive reporting. The hotel saw measurable impact: a 5,000 room-night increase in 2021, its highest ADR at over $200, roughly 14,000 room nights shifted from OTAs to direct bookings saving about $2.1M, plus average YOY direct revenue growth (~$480K) and 3,000+ additional direct room nights—delivering stronger direct revenue and clearer data-driven insights.

Newport Beachside Hotel & Resort

Alex Molgora

Director of Revenue Management