Case Study: Wyndham Grand Orlando Resort Bonnet Creek achieves faster personalized group proposals and streamlined event planning with Cendyn Sales Cloud

Wyndham Grand Orlando Resort Bonnet Creek - Customer Case Study

Wyndham Grand Orlando Resort Bonnet Creek, a large meetings-and-events property inside Walt Disney World with more than 32,000 sq. ft. of event space, faced intense Orlando competition and needed to move faster to win group business. The sales team required an easy way to create highly personalized proposals and menus, adapt pitches on the fly, and centralize post‑sale planning so client communications and decisions didn’t get lost. To address this, the resort implemented Cendyn’s Sales Cloud (including eProposal, eMenus and ePlanner).

Cendyn delivered an integrated Sales Cloud that automates proposal and menu generation, injects real‑time pricing/availability and multimedia, and provides a single portal for event planning and follow‑up. Wyndham reports faster, easier personalization—staff can “turn a customized Cendyn eMenus on a dime”—better alignment across teams and clearer client communication, helping them win more group business. Cendyn’s Sales Cloud also has a proven footprint, supporting over 22,000 hotels and venues worldwide and hundreds of thousands of users.

Wyndham Grand Orlando Resort Bonnet Creek

John F. Branciforte

Area Director of Sales & Marketing