Case Study: Belvedere Hotel increases website conversion rates by 55% with Cendyn

Belvedere Hotel Increases Website Conversion Rates by 55%

Belvedere Hotel, a New York City property competing in a crowded market, needed to increase online revenue, grow website conversion rates, better target customer segments, and improve the website guest experience. Cendyn implemented the Smart Personalization Engine to deliver personalized marketing messages to the right user, at the right time, on the right device.

Cendyn’s Smart Personalization Engine used visitor signals like geolocation and website behavior to serve targeted messages and offers, improving engagement across devices. As a result, Belvedere Hotel achieved a 55% year‑over‑year increase in website conversion rates and a 44% revenue uplift after just three months.

Belvedere Hotel