ServiceMax B2B Case Studies & Customer Successes

ServiceMax’s mission is to help customers keep the world running with asset-centric field service management software. As a recognized leader in this space, ServiceMax’s mobile apps and cloud-based software provide a complete view of assets to field service teams. By optimizing field service operations, customers across all industries can better manage the complexities of service, support faster growth, and run more profitable, outcome-centric businesses. Our asset-centric approach to field service has enabled us to focus on industries with high value, complex assets and deliver differentiated solutions in areas like assisted scheduling, project scheduling and field change order management. These capabilities give customers an unprecedented view into the assets they maintain and make what appear to be very complex processes simple, repeatable, and well-managed.

Manufacturing Leader 3D Systems Increases Uptime, Drives Improved Service Profitability with ServiceMax & Aquant

3D Systems

Mark Hessinger

VP of Global Customer Services

ASJC Improves Tech Utilization & Customer Satisfaction with ServiceMax & Jitterbit

Al Salem Johnson Controls

Hakim Shrief

SVMX Project Monoger

Alcon’s Vision for Steamlined Field Services with ServiceMax & ProntoForms

Alcon

Keith Olodort

Innovation, Customer-Focus, & ServiceMax: The 3 Keys to Arbon Equipment’s Service Business Success

Arbon Equipment Corporation

Ed Blau

VP and General Manager

B. Braun Masters Complexity and Global Compliance with ServiceMax

B. Braun

Jonas Patzelt

Senior Project Manager

Enhanced Productivity Across the Oil and Gas Value Chain

Baker Hughes, a GE company

Durga Pavadai

Solution Architect

Utilizing the Right Tools With the Right People

Baker Hughes, a GE company

Lorenzo Tanganelli

Senior Director, Turbomachinery Services

BioTek Instruments Accelerates Field Operations with Zinc

BioTek Instruments

Sean Jordan

Service Director

Chair-A-Medics, Inc. - Customer Case Study

Chair-A-Medics, Inc.

Victoria Butt

IT Manager

Creating Customer Loyalty With Proactive Service

Compac

Darrell Smithson

VP Global Services

Ending the Paper Chase to Run Down More Cash

Daikin

Steven Seretis

Service Operations Manager

Dish - Customer Case Study

Dish

Robb Origer

VP In- Home Services

Domino Printing Sciences - Customer Case Study

Domino Printing Sciences

Russell Jacobs

CRM (Service) Business Analyst

Eastern Lift Truck Co., Inc. Partners with ServiceMax to Support Growth, Digitize Customer & Employee Experiences, and Delivers Industry-Leading Customer Service

Eastern Lift Truck Co., Inc

Bill Pfleger

SVP & CFO

Accelerating Digital Transformation with Eastman Kodak

Eastman Kodak Company

Todd Bigger

Electrolux Brazil Chooses Service Max to Improve Field Service Operations

Electrolux

Dejair Medeiros

Senior Analyst

Elekta Advances their Connected Service and Product Offerings

Elekta

Daniel Kingham

Director of Remote Service Program

Proactive Service Results in Cost Reduction

Enphase Energy

Vineet Kapoor

CRM Application Manager

Managing 60,000+ Cases a Year Requires More Than Pen and Paper

Exide Tech

Mark Varley

Business Lead EU

Fluid Management - Customer Case Study

Fluid Management

Dan Schiess

National Service Manager

Hotel Systems Integrator Uses ServiceMax to Fuel New Business Growth

Fourteen IP

Lisa Hough

Head of Support Services

GE Aviation On Wing Support Reduced Errors and Increases Productivity with ServiceMax

GE Aviation

Kevin Geiger

Regional Service Director

GE Healthcare Global Services Boosts Productivity With Cloud-Based Field Service Management

GE Healthcare

Aaron Thomann

VP- Digital Field Services, Parts & Repair

GE Oil & Gas Optimizes Field Service Utilization With ServiceMax

GE Oil & Gas

Leigh Martin

Executive, Service Director

GE Power - Customer Case Study

GE Power

Christophe Langevin

Director of Operations for Southern Europe

GE Power Transforms Service Delivery with Predix Industrial Applications

GE Power

Trey Keisler

CIO Global Operations

ServiceMax to Raise Operational Efficiencies and Customer Satisfaction of a Global Mining Leader

Global Mining Equipment Manufacturing and Services Company

Harvesting Service Data to Improve Customer Experience

Hexagon

Mark Wilding

Director of Global Service & Support

How Inspecta Streamlined Field Inspections with a Mobile Enabled Field Service Platform

Inspecta

Timo Okkonen

Chief Operating Officer

Increasing Revenues out of the Gate

James Automation

Rohan Bloice

Business Development

Streamlining Communication without Compromising Security

Jet AirWerks

Keith Humphrey

CEO

ServiceMax Helps Kinetico Cut Work Order Resolution Time in Half

Kinetico

Ned Sherry

Director of IT

Kodak Alaris Standardizes on ServiceMax to Drive Service Efficiency and Grow their Business

Kodak Alaris

Jeffrey Moore

Service Operations Manager

Digital Innovation Changes Field Culture

Liftech

Michael Vaughan

Chief Financial Officer

LiftOne Transforms Technician Productivity & Harnesses Data to Drive Results with ServiceMax

LiftOne

Elvis Clemetson

Chief Information Officer

Building a Complete View of Their Field Service Business

LitePoint

Kyle Hurlbut

Director of Engineering Services

Lowry Solutions Empowers Service, Sales, and Marketing

Lowry Solutions

Sean Lowry

Implementing a Unified Service Management Solution Delivers Increased Efficiencies

Lumenis

Amir Belferman

CIO

Medical Device Leader Luminex Improves Compliance, Efficiency with ServiceMax & ProntoForms

Luminex

Jason Pena

Area Service Director

Mobility and Greater Visibility Improve Resolution, Invoice Times at Luminex

Luminex

Steve Nava

Director of Field Service for the Americas

Finding the Center of Their Global Service Transformation

Marel

Trausti Arnason

Global Service Director

ServiceMax Elevates McKinley to Trusted Customer Service

McKinley Equipment

Kevin Rusin

CFO

McKinley Elevator Uses ServiceMax & PTC Software to Compete With Bigger Firms

McKinley Equipment

Dave Carevich

Director of Business Development

ServiceMax Rapidly Evolves Service at Mechdyne

Mechdyne Enabling Discovery

Matthew McKaig

Global Services Manager, Mechdyne Corporation

ServiceMax More than Doubles Profitability at Medivators

Medivators

Amos Schneller

VP of Global Service & Technical Support

Enabling Better Business Processes and Operational Ways of Working

Metso

Jari Järvinen

Global Concept Manager for Service Operations

Creating a Faster, More Streamlined Experience

MilliporeSigma

Stephanie Jackson

Head of Field Service

Gaining New Visibility Into Vital Metrics

MindRay

Diane Casini

Manager, Service Operations

Superb Service & AI-Driven Data Will Revolutionize Robotic Microsurgery at MMI

MMI

Giancarlo Testaverde

Executive VP of Operations

Comprehensive Service Data Increases Product Quality and Revenue at Molecular Devices

Molecular Devices

Jim Reutlinger

Director, Americas Service

Automating Service Processes Enables Company Growth

Nautilus Company

Denise Carpentier

Special Projects Manager, Nautilus Company

Delivering Outstanding Service Across the Nordics

Neisa Nordic

Morgan Jonsson

Chief Executive Officer

Furthering Field Service Efficiency for the Benefit of Their Customers

Nilfisk

Pernille Wichmann Christensen

Vice President, EMEA Service

PAC is Meeting the Demands of Modern Field Service with Analytics and Efficiency

PAC

Eric Rivas

Director of Service and Aftermarket

Global Implementation of Lean Service Processes Delivers Increased Efficiencies & Focus on High Performance

Pan Alytical

John Oude Egbrink

Global Customer Support Director

Reaping Multi - Million Dollar Benefits by Aligning FSM and Part Management

Pitney Bowes

Randy Tolleson

Director, Technology and Optimization

Increasing Revenue by Decreasing Manual Processes

PV Heating & Air

Joseph Peavey

Co-Founder

QubeGB Reinvents the Telecom Customer Experience with ServiceMax

QubeGB

Mussy Kurt-Elli

Chief Executive Officer

Turning up the heat on competitors

Samsa Mechanical

Brian Samsa

Owner

Business transformation on a global scale

Schneider

Jean-Pierre Samilo

Vice President of Digital Field Services

Getting the Right Information to the Right People Instantly

Senergy Medical Group

Haley Hillton

Executive Vice President

Gunshot Detection Leader ShotSpotter Taps ServiceMax for Complete Visibility into Every Product, Work Order, and Service Partner

ShotSpotter

Jeff Jaeger

Field Service Manager

ServiceMax Empowers Skedaddle to stay Wildly Competitive

Skedaddle Humane Wildlife Control

Bill Dowd

CEO, Skedaddle Humane Wildlife Control

Integrated Customer Data Drives Efficiency and New Revenue Opportunity

Solta Medical

Nick Wondka

Managing Director Global Product Support and Service

Sony - Customer Case Study

Sony

John Cooper

Head of Service & Support

Faster Invoicing and Well-Informed Technicians Improve Customer Service

SPP Pumps

Damian Hudson

Head of IT

Salesforce CRM Provides Stream Information with a Flexible Solution in the Complex Energy Industry

Stream Information

Mitch Webster

General Manager

Streamlining SES’s Documentation Process

Superior Environmental Solutions

Brennon Marcum

Data Analytics and Project Manager

Dynamically Empowering A Workforce That Delivers More than 4.7M Jobs a Year

Tandem

Thermo Fisher Scientific - Customer Case Study

Thermo Fisher Scientific

Bram De Jong

Business Lead, SDG Service Projects

100% Transparency Leads to Service Profitability

Topcon Precision Agriculture

Gary Yantsos

Senior Director of Information Systems

Using the Cloud to Increase Efficiency

Traka

Justin Sasse

Managing Director

Trican Upgrades Ticketing System and Instantly Realizes ROI with FieldFX

Trican

Mike Bishop

Former VP of IT

Service Technology Helps Oil & Gas Services Firm Scale for Growth

Tundra Solutions

Derek Bairstow

Manager of Information Services

Tyco - Customer Case Study

Tyco

Dan Cattron

Senior Project Manager

Vivint Smart Home Solves the Field Communication Conundrum

Vivint Smart Home Arena

Brett Barborka

Director of Field Service

New Visibility Leads to Increased Efficiencies & Customer Satisfaction

Westmor

Mark Kragenbring

Field Service Operations Manager

Developing Innovative Technology Solutions to Tackle the World’s Water Challenges

Xylem

Helena Sundqvist

International Service Application Manager

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ServiceMax B2B Case Studies & Customer Successes

Case Studies

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