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Visit WebsiteManufacturing Leader 3D Systems Increases Uptime, Drives Improved Service Profitability with ServiceMax & Aquant
3D Systems
Mark Hessinger
VP of Global Customer Services
ServiceMax
ServiceMax’s mission is to help customers keep the world running with asset-centric field service management software. As a recognized leader in this space, ServiceMax’s mobile apps and cloud-based software provide a complete view of assets to field service teams. By optimizing field service operations, customers across all industries can better manage the complexities of service, support faster growth, and run more profitable, outcome-centric businesses. Our asset-centric approach to field service has enabled us to focus on industries with high value, complex assets and deliver differentiated solutions in areas like assisted scheduling, project scheduling and field change order management. These capabilities give customers an unprecedented view into the assets they maintain and make what appear to be very complex processes simple, repeatable, and well-managed.
Case Studies
Showing 82 ServiceMax Customer Success Stories
ASJC Improves Tech Utilization & Customer Satisfaction with ServiceMax & Jitterbit
Al Salem Johnson Controls
Hakim Shrief
SVMX Project Monoger
Alcon’s Vision for Steamlined Field Services with ServiceMax & ProntoForms
Alcon
Keith Olodort
Innovation, Customer-Focus, & ServiceMax: The 3 Keys to Arbon Equipment’s Service Business Success
Arbon Equipment Corporation
Ed Blau
VP and General Manager
B. Braun Masters Complexity and Global Compliance with ServiceMax
B. Braun
Jonas Patzelt
Senior Project Manager
Enhanced Productivity Across the Oil and Gas Value Chain
Baker Hughes, a GE company
Durga Pavadai
Solution Architect
Utilizing the Right Tools With the Right People
Baker Hughes, a GE company
Lorenzo Tanganelli
Senior Director, Turbomachinery Services
BioTek Instruments Accelerates Field Operations with Zinc
BioTek Instruments
Sean Jordan
Service Director
Chair-A-Medics, Inc. - Customer Case Study
Chair-A-Medics, Inc.
Victoria Butt
IT Manager
Creating Customer Loyalty With Proactive Service
Compac
Darrell Smithson
VP Global Services
Ending the Paper Chase to Run Down More Cash
Daikin
Steven Seretis
Service Operations Manager
Dish - Customer Case Study
Dish
Robb Origer
VP In- Home Services
Domino Printing Sciences - Customer Case Study
Domino Printing Sciences
Russell Jacobs
CRM (Service) Business Analyst
Eastern Lift Truck Co., Inc. Partners with ServiceMax to Support Growth, Digitize Customer & Employee Experiences, and Delivers Industry-Leading Customer Service
Eastern Lift Truck Co., Inc
Bill Pfleger
SVP & CFO
Eastman Kodak Talks Customer-Centricity
Eastman Kodak Company
Todd Bigger
Accelerating Digital Transformation with Eastman Kodak
Eastman Kodak Company
Todd Bigger
Electrolux Brazil Chooses Service Max to Improve Field Service Operations
Electrolux
Dejair Medeiros
Senior Analyst
Elekta Advances their Connected Service and Product Offerings
Elekta
Daniel Kingham
Director of Remote Service Program
Proactive Service Results in Cost Reduction
Enphase Energy
Vineet Kapoor
CRM Application Manager
Managing 60,000+ Cases a Year Requires More Than Pen and Paper
Exide Tech
Mark Varley
Business Lead EU
Fluid Management - Customer Case Study
Fluid Management
Dan Schiess
National Service Manager
Hotel Systems Integrator Uses ServiceMax to Fuel New Business Growth
Fourteen IP
Lisa Hough
Head of Support Services
The Next Level of Service Care for a Better Customer Experience
Fujifilm
Jean-Luc Budillon
President and COO
GE Aviation On Wing Support Reduced Errors and Increases Productivity with ServiceMax
GE Aviation
Kevin Geiger
Regional Service Director
GE Healthcare Global Services Boosts Productivity With Cloud-Based Field Service Management
GE Healthcare
Aaron Thomann
VP- Digital Field Services, Parts & Repair
GE Oil & Gas Optimizes Field Service Utilization With ServiceMax
GE Oil & Gas
Leigh Martin
Executive, Service Director
GE Power - Customer Case Study
GE Power
Christophe Langevin
Director of Operations for Southern Europe
GE Power Transforms Service Delivery with Predix Industrial Applications
GE Power
Trey Keisler
CIO Global Operations
ServiceMax to Raise Operational Efficiencies and Customer Satisfaction of a Global Mining Leader
Global Mining Equipment Manufacturing and Services Company
Harvesting Service Data to Improve Customer Experience
Hexagon
Mark Wilding
Director of Global Service & Support
How Inspecta Streamlined Field Inspections with a Mobile Enabled Field Service Platform
Inspecta
Timo Okkonen
Chief Operating Officer
Increasing Revenues out of the Gate
James Automation
Rohan Bloice
Business Development
Streamlining Communication without Compromising Security
Jet AirWerks
Keith Humphrey
CEO
ServiceMax Helps Kinetico Cut Work Order Resolution Time in Half
Kinetico
Ned Sherry
Director of IT
Kodak Alaris Standardizes on ServiceMax to Drive Service Efficiency and Grow their Business
Kodak Alaris
Jeffrey Moore
Service Operations Manager
Digital Innovation Changes Field Culture
Liftech
Michael Vaughan
Chief Financial Officer
LiftOne Transforms Technician Productivity & Harnesses Data to Drive Results with ServiceMax
LiftOne
Elvis Clemetson
Chief Information Officer
Building a Complete View of Their Field Service Business
LitePoint
Kyle Hurlbut
Director of Engineering Services
Lowry Solutions Empowers Service, Sales, and Marketing
Lowry Solutions
Sean Lowry
Implementing a Unified Service Management Solution Delivers Increased Efficiencies
Lumenis
Amir Belferman
CIO
Mobility and Greater Visibility Improve Resolution, Invoice Times at Luminex
Luminex
Steve Nava
Director of Field Service for the Americas
Medical Device Leader Luminex Improves Compliance, Efficiency with ServiceMax & ProntoForms
Luminex
Jason Pena
Area Service Director
Finding the Center of Their Global Service Transformation
Marel
Trausti Arnason
Global Service Director
McKinley Elevator Uses ServiceMax & PTC Software to Compete With Bigger Firms
McKinley Equipment
Dave Carevich
Director of Business Development
ServiceMax Elevates McKinley to Trusted Customer Service
McKinley Equipment
Kevin Rusin
CFO
ServiceMax Rapidly Evolves Service at Mechdyne
Mechdyne Enabling Discovery
Matthew McKaig
Global Services Manager, Mechdyne Corporation
ServiceMax More than Doubles Profitability at Medivators
Medivators
Amos Schneller
VP of Global Service & Technical Support
Enabling Better Business Processes and Operational Ways of Working
Metso
Jari Järvinen
Global Concept Manager for Service Operations
Creating a Faster, More Streamlined Experience
MilliporeSigma
Stephanie Jackson
Head of Field Service
Gaining New Visibility Into Vital Metrics
MindRay
Diane Casini
Manager, Service Operations
Superb Service & AI-Driven Data Will Revolutionize Robotic Microsurgery at MMI
MMI
Giancarlo Testaverde
Executive VP of Operations
Comprehensive Service Data Increases Product Quality and Revenue at Molecular Devices
Molecular Devices
Jim Reutlinger
Director, Americas Service
Automating Service Processes Enables Company Growth
Nautilus Company
Denise Carpentier
Special Projects Manager, Nautilus Company
Delivering Outstanding Service Across the Nordics
Neisa Nordic
Morgan Jonsson
Chief Executive Officer
Furthering Field Service Efficiency for the Benefit of Their Customers
Nilfisk
Pernille Wichmann Christensen
Vice President, EMEA Service
PAC is Meeting the Demands of Modern Field Service with Analytics and Efficiency
PAC
Eric Rivas
Director of Service and Aftermarket
Global Implementation of Lean Service Processes Delivers Increased Efficiencies & Focus on High Performance
Pan Alytical
John Oude Egbrink
Global Customer Support Director
Reaping Multi - Million Dollar Benefits by Aligning FSM and Part Management
Pitney Bowes
Randy Tolleson
Director, Technology and Optimization
Increasing Revenue by Decreasing Manual Processes
PV Heating & Air
Joseph Peavey
Co-Founder
QubeGB Reinvents the Telecom Customer Experience with ServiceMax
QubeGB
Mussy Kurt-Elli
Chief Executive Officer
Turning up the heat on competitors
Samsa Mechanical
Brian Samsa
Owner
Business transformation on a global scale
Schneider
Jean-Pierre Samilo
Vice President of Digital Field Services
Getting the Right Information to the Right People Instantly
Senergy Medical Group
Haley Hillton
Executive Vice President
Gunshot Detection Leader ShotSpotter Taps ServiceMax for Complete Visibility into Every Product, Work Order, and Service Partner
ShotSpotter
Jeff Jaeger
Field Service Manager
ServiceMax Empowers Skedaddle to stay Wildly Competitive
Skedaddle Humane Wildlife Control
Bill Dowd
CEO, Skedaddle Humane Wildlife Control
Integrated Customer Data Drives Efficiency and New Revenue Opportunity
Solta Medical
Nick Wondka
Managing Director Global Product Support and Service
Sony - Customer Case Study
Sony
John Cooper
Head of Service & Support
Faster Invoicing and Well-Informed Technicians Improve Customer Service
SPP Pumps
Damian Hudson
Head of IT
Salesforce CRM Provides Stream Information with a Flexible Solution in the Complex Energy Industry
Stream Information
Mitch Webster
General Manager
Streamlining SES’s Documentation Process
Superior Environmental Solutions
Brennon Marcum
Data Analytics and Project Manager
Swisslog Leverages ServiceMax Asset 360 for Digital Transformation
Swisslog
Heinrich Luthi
Head of Customer Service
Dynamically Empowering A Workforce That Delivers More than 4.7M Jobs a Year
Tandem
Streamlined 3rd Party Field Service on the Oil Fields
Tecpetrol
Pablo Fichera
Project Manager, Head of Applications (HR, HSE, Field Services)
Thermo Fisher Scientific - Customer Case Study
Thermo Fisher Scientific
Bram De Jong
Business Lead, SDG Service Projects
100% Transparency Leads to Service Profitability
Topcon Precision Agriculture
Gary Yantsos
Senior Director of Information Systems
Using the Cloud to Increase Efficiency
Traka
Justin Sasse
Managing Director
Trican Upgrades Ticketing System and Instantly Realizes ROI with FieldFX
Trican
Mike Bishop
Former VP of IT
Service Technology Helps Oil & Gas Services Firm Scale for Growth
Tundra Solutions
Derek Bairstow
Manager of Information Services
Tyco - Customer Case Study
Tyco
Dan Cattron
Senior Project Manager
Vivint Smart Home Solves the Field Communication Conundrum
Vivint Smart Home Arena
Brett Barborka
Director of Field Service
New Visibility Leads to Increased Efficiencies & Customer Satisfaction
Westmor
Mark Kragenbring
Field Service Operations Manager
Developing Innovative Technology Solutions to Tackle the World’s Water Challenges
Xylem
Helena Sundqvist
International Service Application Manager
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