ServiceMax B2B Case Studies & Customer Successes

ServiceMax’s mission is to help customers keep the world running with asset-centric field service management software. As a recognized leader in this space, ServiceMax’s mobile apps and cloud-based software provide a complete view of assets to field service teams. By optimizing field service operations, customers across all industries can better manage the complexities of service, support faster growth, and run more profitable, outcome-centric businesses. Our asset-centric approach to field service has enabled us to focus on industries with high value, complex assets and deliver differentiated solutions in areas like assisted scheduling, project scheduling and field change order management. These capabilities give customers an unprecedented view into the assets they maintain and make what appear to be very complex processes simple, repeatable, and well-managed.

3D Systems achieves increased uptime and improved service profitability with ServiceMax & Aquant

3D Systems

Mark Hessinger

VP of Global Customer Services

Al Salem Johnson Controls achieves 10% higher technician utilization and improved customer satisfaction with ServiceMax

Al Salem Johnson Controls

Hakim Shrief

SVMX Project Monoger

Alcon achieves thousands of hours saved and transforms service into a profit center with ServiceMax

Alcon

Keith Olodort

Arbon Equipment Corporation achieves data-driven service excellence with ServiceMax

Arbon Equipment Corporation

Ed Blau

VP and General Manager

B. Braun achieves global compliance and full service traceability with ServiceMax

B. Braun

Jonas Patzelt

Senior Project Manager

Baker Hughes, a GE company achieves 90% faster invoicing and 50% reduction in admin time with ServiceMax

Baker Hughes, a GE company

Durga Pavadai

Solution Architect

Baker Hughes, a GE company achieves $2M in cost savings and improved technician efficiency with ServiceMax

Baker Hughes, a GE company

Lorenzo Tanganelli

Senior Director, Turbomachinery Services

BioTek Instruments achieves real-time field communication and faster on-site issue resolution with ServiceMax (Zinc)

BioTek Instruments

Sean Jordan

Service Director

Chair-A-Medics, Inc. achieves 30% technician productivity gain and scalable growth with ServiceMax

Chair-A-Medics, Inc.

Victoria Butt

IT Manager

Compac achieves proactive, scalable field service and increased customer loyalty with ServiceMax

Compac

Darrell Smithson

VP Global Services

Daikin Australia achieves next-day invoicing and improved cash flow with ServiceMax

Daikin

Steven Seretis

Service Operations Manager

DISH achieves improved service delivery, reduced costs and new business growth with ServiceMax

Dish

Robb Origer

VP In- Home Services

Domino Printing Sciences achieves 360° service visibility and millions in revenue with ServiceMax

Domino Printing Sciences

Russell Jacobs

CRM (Service) Business Analyst

Eastern Lift Truck Co., Inc. achieves 100% technician growth, digitized customer & employee experiences, and faster invoicing with ServiceMax

Eastern Lift Truck Co., Inc

Bill Pfleger

SVP & CFO

Eastman Kodak Company achieves accelerated digital transformation and improved customer satisfaction with ServiceMax Asset 360

Eastman Kodak Company

Todd Bigger

Electrolux Brazil achieves streamlined field service operations and higher customer satisfaction with ServiceMax

Electrolux

Dejair Medeiros

Senior Analyst

Elekta achieves higher equipment uptime and proactive remote service with ServiceMax Connected Field Service

Elekta

Daniel Kingham

Director of Remote Service Program

Enphase Energy achieves 30% O&M cost reduction and improved customer satisfaction with ServiceMax

Enphase Energy

Vineet Kapoor

CRM Application Manager

Exide Technologies achieves paperless, standardized field service and improved uptime with ServiceMax

Exide Tech

Mark Varley

Business Lead EU

Fluid Management achieves 67% faster invoicing and real-time visibility with ServiceMax

Fluid Management

Dan Schiess

National Service Manager

Fourteen IP achieves new business growth and £30K annual admin savings with ServiceMax

Fourteen IP

Lisa Hough

Head of Support Services

GE Aviation achieves reduced errors and increased productivity with ServiceMax

GE Aviation

Kevin Geiger

Regional Service Director

GE Healthcare achieves $1.5M in field productivity gains and 40% reduction in call center volume with ServiceMax

GE Healthcare

Aaron Thomann

VP- Digital Field Services, Parts & Repair

GE Oil & Gas achieves optimized field service utilization and millions in improved cash flow with ServiceMax

GE Oil & Gas

Leigh Martin

Executive, Service Director

GE Power achieves 5% higher utilization (€6M/year) with ServiceMax

GE Power

Christophe Langevin

Director of Operations for Southern Europe

GE Power achieves 76% field utilization and $35M annual cost savings with ServiceMax

GE Power

Trey Keisler

CIO Global Operations

Global Mining Equipment Manufacturing and Services Company achieves 20% field engineer productivity boost and 90% SLA attainment with ServiceMax

Global Mining Equipment Manufacturing and Services Company

Hexagon Manufacturing Intelligence achieves streamlined field service and reduced unplanned downtime with ServiceMax

Hexagon

Mark Wilding

Director of Global Service & Support

Inspecta achieves streamlined field inspections and improved cross-border collaboration with ServiceMax

Inspecta

Timo Okkonen

Chief Operating Officer

James Automation achieves 30% revenue growth and 20% reduction in revenue leakage with ServiceMax

James Automation

Rohan Bloice

Business Development

Jet AirWerks achieves streamlined, secure cross‑device communication and improved transparency with ServiceMax (Zinc)

Jet AirWerks

Keith Humphrey

CEO

Kinetico cuts work order resolution time in half with ServiceMax

Kinetico

Ned Sherry

Director of IT

Kodak Alaris achieves standardized global service processes and 90%+ first-time fixes with ServiceMax

Kodak Alaris

Jeffrey Moore

Service Operations Manager

Liftech achieves 30% increase in service revenue and faster invoicing with ServiceMax

Liftech

Michael Vaughan

Chief Financial Officer

LiftOne achieves 90% technician productivity and faster, more accurate invoicing with ServiceMax

LiftOne

Elvis Clemetson

Chief Information Officer

LitePoint achieves complete field service visibility, 40% faster repairs and 30% lower service costs with ServiceMax

LitePoint

Kyle Hurlbut

Director of Engineering Services

Lowry Solutions boosts contract renewals and service efficiency with ServiceMax Asset 360

Lowry Solutions

Sean Lowry

Lumenis achieves increased first-time fix rate and a unified global service platform with ServiceMax

Lumenis

Amir Belferman

CIO

Luminex achieves faster compliance and 95% error reduction with ServiceMax and ProntoForms

Luminex

Jason Pena

Area Service Director

Luminex achieves rapid invoicing, 95% same-day resolutions and higher margins with ServiceMax

Luminex

Steve Nava

Director of Field Service for the Americas

Finding the Center of Their Global Service Transformation

Marel

Trausti Arnason

Global Service Director

McKinley Equipment achieves 82% first-time-fix and 38% service revenue growth with ServiceMax

McKinley Equipment

Kevin Rusin

CFO

McKinley Elevator Uses ServiceMax & PTC Software to Compete With Bigger Firms

McKinley Equipment

Dave Carevich

Director of Business Development

Mechdyne Enabling Discovery achieves faster response times, higher customer satisfaction and 70% first‑call resolution with ServiceMax

Mechdyne Enabling Discovery

Matthew McKaig

Global Services Manager, Mechdyne Corporation

Medivators achieves double profitability and faster billing with ServiceMax

Medivators

Amos Schneller

VP of Global Service & Technical Support

Metso achieves faster invoicing and operational efficiency with ServiceMax

Metso

Jari Järvinen

Global Concept Manager for Service Operations

MilliporeSigma achieves real-time visibility and improved customer satisfaction with ServiceMax

MilliporeSigma

Stephanie Jackson

Head of Field Service

Mindray North America achieves major productivity gains and real-time visibility with ServiceMax

MindRay

Diane Casini

Manager, Service Operations

Medical Microinstruments (MMI) achieves maximum system uptime and scalable field service with ServiceMax

MMI

Giancarlo Testaverde

Executive VP of Operations

Molecular Devices achieves reduced instrument downtime and improved service visibility with ServiceMax

Molecular Devices

Jim Reutlinger

Director, Americas Service

Nautilus Company achieves zero missed inspections and faster invoicing with ServiceMax

Nautilus Company

Denise Carpentier

Special Projects Manager, Nautilus Company

Neisa Nordic achieves streamlined cross-Nordic field service and improved SLAs with ServiceMax

Neisa Nordic

Morgan Jonsson

Chief Executive Officer

Nilfisk achieves unified global field service efficiency with ServiceMax

Nilfisk

Pernille Wichmann Christensen

Vice President, EMEA Service

PAC (Roper Technologies' field service leader) achieves same-day invoicing, improved analytics and increased profitability with ServiceMax

PAC

Eric Rivas

Director of Service and Aftermarket

PANalytical achieves 10% NPS lift, higher first‑time fixes and near‑instant invoicing with ServiceMax

Pan Alytical

John Oude Egbrink

Global Customer Support Director

Pitney Bowes achieves multi‑million‑dollar cost savings and 52% fewer back orders with ServiceMax

Pitney Bowes

Randy Tolleson

Director, Technology and Optimization

PV Heating & Air achieves 50% revenue growth with ServiceMax

PV Heating & Air

Joseph Peavey

Co-Founder

QubeGB achieves 10-minute-per-job savings and 20% more monthly jobs with ServiceMax

QubeGB

Mussy Kurt-Elli

Chief Executive Officer

Samsa Mechanical boosts billable hours by 20% and unlocks 100% revenue growth with ServiceMax

Samsa Mechanical

Brian Samsa

Owner

Schneider Electric achieves global business transformation with ServiceMax

Schneider

Jean-Pierre Samilo

Vice President of Digital Field Services

Senergy Medical Group eliminates email overload and gains HIPAA-compliant, real-time communication with ServiceMax

Senergy Medical Group

Haley Hillton

Executive Vice President

ShotSpotter achieves complete visibility and faster, more reliable field service to protect public safety with ServiceMax

ShotSpotter

Jeff Jaeger

Field Service Manager

Skedaddle Humane Wildlife Control achieves faster response times, 20% more deals and 30% higher referrals with ServiceMax

Skedaddle Humane Wildlife Control

Bill Dowd

CEO, Skedaddle Humane Wildlife Control

Solta Medical achieves 360° customer visibility and new revenue opportunities with ServiceMax

Solta Medical

Nick Wondka

Managing Director Global Product Support and Service

Sony Professional Services achieves £1M savings and faster, streamlined field service across Europe with ServiceMax

Sony

John Cooper

Head of Service & Support

SPP Pumps achieves same-day invoicing and improved cash flow with ServiceMax

SPP Pumps

Damian Hudson

Head of IT

Stream Information achieves transparent, efficient field-service reporting and reduced administration costs with ServiceMax

Stream Information

Mitch Webster

General Manager

Superior Environmental Solutions achieves streamlined documentation and eliminates duplicate data entry with ServiceMax

Superior Environmental Solutions

Brennon Marcum

Data Analytics and Project Manager

Tandem (Australian workforce management firm) achieves dynamic workforce empowerment and reduced technician admin time with ServiceMax

Tandem

Thermo Fisher Scientific achieves faster equipment turnaround and a 10-point NPS increase with ServiceMax

Thermo Fisher Scientific

Bram De Jong

Business Lead, SDG Service Projects

100% Transparency Leads to Service Profitability

Topcon Precision Agriculture

Gary Yantsos

Senior Director of Information Systems

Traka achieves real-time visibility and boosts efficiency with ServiceMax

Traka

Justin Sasse

Managing Director

Trican achieves instant ROI and modernized ticketing with ServiceMax (FieldFX)

Trican

Mike Bishop

Former VP of IT

Tundra Solutions (Tundra Process Solutions) achieves 75% faster invoicing and 25% reduction in non-billable time with ServiceMax

Tundra Solutions

Derek Bairstow

Manager of Information Services

Tyco Integrated Security boosts first-time fix rate and service visibility with ServiceMax

Tyco

Dan Cattron

Senior Project Manager

Vivint Smart Home Arena achieves 50% higher employee engagement and 37% faster time to service with ServiceMax

Vivint Smart Home Arena

Brett Barborka

Director of Field Service

Westmor achieves 20% increase in technician utilization and higher customer satisfaction with ServiceMax

Westmor

Mark Kragenbring

Field Service Operations Manager

Xylem achieves centralized, mobile-first service management and improved work-order visibility with ServiceMax

Xylem

Helena Sundqvist

International Service Application Manager

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ServiceMax B2B Case Studies & Customer Successes

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