Case Study: Kinetico cuts work order resolution time in half with ServiceMax

ServiceMax Helps Kinetico Cut Work Order Resolution Time in Half

Kinetico, a global leader in water treatment systems, relied on a large dealer network to service commercial and national accounts but was managing schedules and assignments with spreadsheets and email. As the company grew, this manual process led to missed SLAs, poor visibility into field performance, and a lack of actionable metrics.

Kinetico selected ServiceMax for its robust work order management, scheduling automation, escalation and reporting capabilities; the cloud solution was configured with ServiceMax professional services in under six weeks using just two systems analysts and two network specialists. The implementation delivered full data integration, better dealer accountability and visibility, and automation that cut work order resolution time in half while saving the IT team months of effort and enabling rapid, low-effort configuration changes.

Kinetico

Ned Sherry

Director of IT