Case Study: Baker Hughes, a GE company achieves $2M in cost savings and improved technician efficiency with ServiceMax

Utilizing the Right Tools With the Right People

Baker Hughes, a GE company (BHGE) Turbomachinery Services supports production across upstream, midstream and downstream operations in more than 120 countries. With over 1,000 technicians completing nearly 300 projects every day, the team needed a way to ensure the right, qualified technician was sent to each job and that work complied with BHGE standards.

BHGE implemented ServiceMax as a cloud-first solution, building a centralized repository of project details, technician skills and country-specific documentation plus a global dispatch console to match skills to jobs. The result: higher technician efficiency and performance, improved customer satisfaction, nearly $2 million in workforce optimization savings, and company-wide adoption.

Baker Hughes, a GE company

Lorenzo Tanganelli

Senior Director, Turbomachinery Services