Case Study: Inspecta achieves streamlined field inspections and improved cross-border collaboration with ServiceMax

How Inspecta Streamlined Field Inspections with a Mobile Enabled Field Service Platform

Inspecta, a Helsinki‑based testing, inspection and certification company with 1,600 employees serving about 100,000 customers across eight countries, struggled with paper work orders, multiple disparate systems and country‑specific back‑end differences that created productivity bottlenecks for field engineers who perform up to 1,000 inspections a year.

Inspecta adopted Salesforce CRM and rolled out ServiceMax’s mobile field service platform in a staged three‑year deployment, customizing it by country and integrating with Outlook. The mobile, single‑platform solution eliminated manual entries, improved cross‑border collaboration and real‑time data sharing, sped invoicing, increased field efficiency and boosted customer satisfaction and workforce engagement.

Inspecta

Timo Okkonen

Chief Operating Officer