Case Study: Neisa Nordic achieves streamlined cross-Nordic field service and improved SLAs with ServiceMax

Delivering Outstanding Service Across the Nordics

Neisa Nordic is a leading multivendor IT service provider operating across Denmark, Norway, Sweden and Finland with about 300 field technicians. Rapid growth exposed limitations in their legacy systems and they needed a single, easy-to-deploy service platform to standardize processes, SLAs and reporting across all four countries.

After abandoning a custom ServiceNow build, Neisa implemented ServiceMax (live Jan 2017), equipping technicians with mobile tools for work orders and depot repairs. The result: faster time-to-value, reduced admin, tighter SLAs, richer live KPIs and reporting for customers, and roughly 10,000 work orders handled monthly—with plans to onboard remaining customers and centralize technician planning.

Neisa Nordic

Morgan Jonsson

Chief Executive Officer