Case Study: Senergy Medical Group eliminates email overload and gains HIPAA-compliant, real-time communication with ServiceMax

Getting the Right Information to the Right People Instantly

Senergy Medical Group, a leader in integrative medicine technology with distributed teams across the U.S. and partners in Canada, struggled with information overload from hundreds of daily emails and fragmented instant messaging. Important updates and action items were frequently lost in cluttered inboxes, creating inefficiencies and risking privacy needs that demanded a HIPAA‑compliant communication solution.

Senergy adopted Zinc for its HIPAA compliance, real‑time messaging, topic‑based groups and central administration console. After a successful pilot and company‑wide rollout, employees responded faster, internal email dropped dramatically, conversations and projects were organized into channels, and collaboration became more efficient—resulting in higher productivity, better customer service, and a more connected workforce.

Senergy Medical Group

Haley Hillton

Executive Vice President