Case Study: Daikin Australia achieves next-day invoicing and improved cash flow with ServiceMax

Ending the Paper Chase to Run Down More Cash

Daikin Australia, a leading HVAC equipment sales and service provider, was drowning in paperwork that slowed operations and stretched invoicing to three months, hurting cash flow and field-service KPIs. Technicians were dependent on service coordinators for basic tasks, orders piled up, and the company needed a solution to streamline service delivery and speed billing.

By deploying ServiceMax Suite and ServiceMax Mobile for iPad, Daikin empowered technicians with on-site access to customer and product data, enabling them to close work orders, order parts, and create RMAs without coordinator support. The result: orders closed the same day instead of days later, invoices generated the next day, improved cash flow, reduced coordinator workload, and clear operational visibility through customizable reports and dashboards.

Daikin

Steven Seretis

Service Operations Manager