Case Study: B. Braun achieves global compliance and full service traceability with ServiceMax

B. Braun Masters Complexity and Global Compliance with ServiceMax

B. Braun is a 180‑year‑old global medical technology company (66,000 employees, operations in 64 countries) that develops and services thousands of healthcare products. Its Global Technical Service faced a complex regulatory landscape, millions of installed product instances and 120,000 sellable parts across hundreds of subsidiaries, creating urgent needs for lifecycle traceability, harmonized service data and an end to paper‑based, manual processes.

B. Braun deployed the ServiceMax field service management platform to create an asset‑centric, single source of truth for service activities. The solution captures and cross‑references service data across 1.5 million installed product types and supports reporting to 140 regulatory authorities, eliminating paper workflows, reducing errors and saving time while improving compliance, visibility and connection to enterprise systems.

B. Braun

Jonas Patzelt

Senior Project Manager