Case Study: Tundra Solutions (Tundra Process Solutions) achieves 75% faster invoicing and 25% reduction in non-billable time with ServiceMax

Service Technology Helps Oil & Gas Services Firm Scale for Growth

Tundra Process Solutions, an Alberta-based oil & gas instrumentation and control services firm (about 140 employees, 38 technicians), was growing fast but held back by inefficient field service processes. Paper work orders and frequent technician trips to the office produced a 4–6 week invoice lag, limited visibility into operational metrics, and rising non‑billable time that hurt profitability and job satisfaction.

Tundra implemented ServiceMax (ServiceMax Suite and Mobile for iPad) on the Salesforce platform, automating billing, providing real‑time field access to knowledge and peer support, and adding dashboards for key metrics. The changes cut invoice turnaround by ~75% (to about one week), reduced non‑billable time by 25%, improved first‑time fix rates, and sped up technician training and scalability.

Tundra Solutions

Derek Bairstow

Manager of Information Services