Case Study: GE Oil & Gas achieves optimized field service utilization and millions in improved cash flow with ServiceMax

GE Oil & Gas Optimizes Field Service Utilization With ServiceMax

GE Oil & Gas Subsea Systems, a global subsea and offshore service provider with 45,000+ employees and more than 575 field service engineers, needed better real-time visibility to boost billable utilization and reduce administrative burden. The business relied on paper-based, regionally variable processes that made forecasting, reporting and timely invoicing slow and inconsistent—an issue made more urgent by industry cost pressures.

The company deployed a customized ServiceMax solution with targeted training and mobile access to mirror familiar workflows and accelerate adoption. The rollout standardized global field processes, enabled offline data capture, cut forecasting time by 74 hours per week (from 143 to 69), sped invoicing to improve cash flow by millions year-over-year, and produced clearer reporting and ongoing utilization improvements.

GE Oil & Gas

Leigh Martin

Executive, Service Director