Case Study: Jet AirWerks achieves streamlined, secure cross‑device communication and improved transparency with ServiceMax (Zinc)

Streamlining Communication without Compromising Security

Jet AirWerks is an aircraft maintenance, repair and overhaul firm in Arkansas City, Kansas that works with OEMs, resellers and airlines to manage engine components and related services. Daily operations required dozens of fast updates across a complex supply chain, and reliance on SMS (cross-platform issues and changing numbers) — compounded when a virus disrupted their ERP and email — made a secure, reliable communication solution urgent.

They adopted Zinc, a cross-device, easy-to-use messaging platform with centralized group channels and message history. The platform gave everyone a single place for conversations and records, streamlining communication, reducing meetings and duplicate work, improving transparency, and providing real-time visibility into who was resolving issues.

Jet AirWerks

Keith Humphrey

CEO