Case Study: Medical Microinstruments (MMI) achieves maximum system uptime and scalable field service with ServiceMax

Superb Service & AI-Driven Data Will Revolutionize Robotic Microsurgery at MMI

Medical Microinstruments (MMI) is a medtech company behind the Symani Surgical System, a teleoperated robotic platform for wristed microinstruments that enables advanced microsurgery. As it launched this innovation, MMI needed a scalable, asset-centric field service solution to maximize system uptime, ensure traceability for quality compliance, and deliver rapid, reliable technical support to avoid treatment delays and procedure cancellations.

MMI selected ServiceMax and Salesforce Asset 360 to provide turn‑key field service, asset and contract management, real‑time performance monitoring, and optimized dispatching. The solution consolidated service, sales and marketing data, improved response and first‑time fix capabilities, and positioned MMI to grow recurring service revenue while moving toward IoT- and AI-driven remote diagnostics, predictive maintenance and enhanced knowledge sharing.

MMI

Giancarlo Testaverde

Executive VP of Operations