Case Study: Schneider Electric achieves global business transformation with ServiceMax

Business transformation on a global scale

Schneider Electric, a global leader in digital energy management and automation across homes, buildings, data centers, infrastructure and industry, undertook a business transformation on a global scale to modernize and unify its service operations. Faced with the complexity of coordinating field service and asset management across many geographies and markets, the company needed a scalable, digital solution to standardize processes and improve operational visibility.

Using ServiceMax to digitize and standardize field-service workflows, Schneider Electric consolidated work-order management, scheduling and asset visibility onto a single platform. The transformation delivered greater operational efficiency, faster response times and improved uptime and customer experience across its global operations (specific performance metrics were not provided in the excerpt).

Schneider

Jean-Pierre Samilo

Vice President of Digital Field Services