Case Study: Exide Technologies achieves paperless, standardized field service and improved uptime with ServiceMax

Managing 60,000+ Cases a Year Requires More Than Pen and Paper

Exide Technologies, a global provider of stored electrical-energy solutions, was handling more than 60,000 service cases a year with paper forms and Excel, which left technicians and managers without reliable asset history, visibility, or accountability across countries. Leadership saw the manual process as costly, inefficient, and a barrier to improving customer uptime.

Exide implemented ServiceMax in 2014, rolling it out across ten countries with local superusers and using out-of-the-box Installed Base and preventive-maintenance functionality (about 4,000 PM plans covering ~30,000 assets). The mobile solution and timesheet reporting standardized service operations, eliminated paper, gave clear visibility into repairs, parts, travel and utilization, and enabled a shift toward IoT-driven proactive maintenance and outcome-based service to reduce unplanned downtime.

Exide Tech

Mark Varley

Business Lead EU