Case Study: Fourteen IP achieves new business growth and £30K annual admin savings with ServiceMax

Hotel Systems Integrator Uses ServiceMax to Fuel New Business Growth

Fourteen IP, a Wigan‑based telecommunications and IT infrastructure firm supporting 300 high‑end hotels with a 40‑technician field team, struggled with paper-based processes that created constant backlogs, lost data, poor visibility into inventory and KPIs, and inefficient technician scheduling—threatening SLAs and service quality for demanding hospitality clients.

Implementing ServiceMax on iPads and standardising workflows delivered fast adoption across technicians and the back office, creating a single source of truth for reporting and scheduling. The company saved about 100 admin hours per week, eliminated a data‑entry role for a £30k annual saving with ROI in year one, cut chargeable‑work queries from 30 to 3 per year (~90%), sped up reporting and debriefing, and used the platform to win new contracts by demonstrating improved service capability.

Fourteen IP

Lisa Hough

Head of Support Services