Case Study: Samsa Mechanical boosts billable hours by 20% and unlocks 100% revenue growth with ServiceMax

Turning up the heat on competitors

Samsa Mechanical Services is a five-person commercial HVAC contractor in Appleton, WI, fighting to compete with much larger outfits while staying close to customers. Owner Brian Samsa struggled with paperwork, technicians who couldn’t track labor or access the right job information in the field, lost billable hours, and limited visibility into job costs—problems that kept him tied to the office and stifled growth.

By deploying ServiceMax Express with ServiceMax Mobile for iPad and Service Flow Manager, Samsa gave technicians the tools and installed-product history they needed and restored real-time visibility for the owner. The result: a 20% increase in billable hours, improved technician productivity and accountability, and a new building-automation service line expected to double revenue—putting the small company back on a growth trajectory.

Samsa Mechanical

Brian Samsa

Owner