Case Study: Mindray North America achieves major productivity gains and real-time visibility with ServiceMax

Gaining New Visibility Into Vital Metrics

Mindray North America, a leading global medical device provider across patient monitoring, in‑vitro diagnostics, and medical imaging, struggled with a legacy field service system that made clean reporting and technician logging difficult. Poor visibility into product and service delivery led to lost inventory, revenue leakage, and excessive back‑office work, while the company wanted to expand field capacity without growing administrative overhead.

Mindray implemented ServiceMax in four months to manage warranties, contracts, work orders, parts and scheduling, and to capture customer, product and inventory details. The new dashboards deliver key reports in minutes, enabling a 360° view of customers and equipment, reducing lost inventory and admin time, and driving higher productivity — about 3,000 additional work orders per month and increased service revenue.

MindRay

Diane Casini

Manager, Service Operations