Case Study: Fluid Management achieves 67% faster invoicing and real-time visibility with ServiceMax

Fluid Management - Customer Case Study

Fluid Management, an IDEX company and leader in automatic dispensing and mixing equipment for the architectural coating industry, faced a highly manual service operation: contacting and scheduling a nationwide field team that was 90% subcontractors using phone calls and log books, with little real-time visibility and only reactive, delayed reporting.

By deploying ServiceMax and integrating it with JD Edwards and their time-card system, Fluid Management automated many manual processes and established uniform data transmission for work orders and schedules. The implementation cut time to invoice by 67%, saved significant administrative time, enabled real-time reporting and trend visibility, and improved customer satisfaction through greater transparency into equipment status.

Fluid Management

Dan Schiess

National Service Manager