Case Study: James Automation achieves 30% revenue growth and 20% reduction in revenue leakage with ServiceMax

Increasing Revenues out of the Gate

James Automation, a UK-based residential and commercial security services firm, was held back by paper-based field operations and limited visibility into contracts, pricing and job status. These gaps created billing delays, revenue leakage and difficulty proving compliance with strict customer requirements—preventing the company from winning larger, higher-value clients.

Implementing ServiceMax (mobile iPad tools, customer portal, entitlement/installed-base management and reporting) gave technicians real-time dispatch, access to standard pricing and photo-backed audit trails, speeding billing and standardizing service. The changes cut revenue leakage by 20%, drove a 30% revenue increase, added 50 new sites and improved James Automation’s ability to scale and win larger contracts.

James Automation

Rohan Bloice

Business Development