Case Study: LiftOne achieves 90% technician productivity and faster, more accurate invoicing with ServiceMax

LiftOne Transforms Technician Productivity & Harnesses Data to Drive Results with ServiceMax

LiftOne, a family-owned material handling and warehouse solutions provider since 1926 with 18 dealerships and 400 technicians, needed to modernize a 15-year-old field service system and replace paper processes that left technicians “flying blind,” slowed invoicing, and limited scalability and visibility into asset history and service performance.

By implementing ServiceMax’s cloud field service platform—mobile work orders, dispatch console, installed base management and reporting—LiftOne improved technician productivity and dispatching, reduced invoicing delays and errors, and gained actionable operational visibility. Results include a 10% increase in billed revenue hours with the same headcount, technician productivity at 90%, Net Loyalty Score of 85%, same-day repair at 80%, reduced DSO and customer invoicing complaints, and lower vehicle mileage.

LiftOne

Elvis Clemetson

Chief Information Officer