Case Study: PAC (Roper Technologies' field service leader) achieves same-day invoicing, improved analytics and increased profitability with ServiceMax

PAC is Meeting the Demands of Modern Field Service with Analytics and Efficiency

PAC, a Roper Technologies subsidiary based in Houston that manufactures and services analytical instruments for oil & gas, petrochemical and biofuels customers, faced growing field-service challenges. Relying on an ERP built for operations and accounting left technicians with fragmented work orders, poor visibility into service KPIs, and delays closing jobs and generating invoices—limiting the company’s ability to standardize and scale customer support worldwide.

PAC deployed ServiceMax’s field service platform and Service Flow, enabling technicians to use iPads to record time, capture signatures, generate reports and close work orders on site. The change delivered immediate analytics (utilization, billable hours, response times), streamlined logistics and same-day invoicing, and drove higher equipment uptime, improved customer delivery estimates and increased revenue and profitability—along with a measurable lift in Net Promoter Score.

PAC

Eric Rivas

Director of Service and Aftermarket