Case Study: Skedaddle Humane Wildlife Control achieves faster response times, 20% more deals and 30% higher referrals with ServiceMax

ServiceMax Empowers Skedaddle to stay Wildly Competitive

Skedaddle (formerly Skedaddle Humane Wildlife Control), Canada’s largest wildlife control company, struggled with aging in‑office servers that caused downtime and lost productivity, competitors copying their brand and intercepting referred customers, and undocumented customer complaints that weren’t being fully resolved—issues that threatened service quality and growth.

By adopting ServiceMax’s cloud-based field service management (Dispatch Console, scheduling, work order management and MaxCare support), Skedaddle eliminated hardware headaches, sped up dispatch to reach prospects before copycats, and gained end‑to‑end tracking of work orders and complaints. The changes produced a 20% increase in deals closed, a 30% jump in referral rates and 22% revenue growth, while making the business systems franchise‑ready.

Skedaddle Humane Wildlife Control

Bill Dowd

CEO, Skedaddle Humane Wildlife Control