Case Study: Liftech achieves 30% increase in service revenue and faster invoicing with ServiceMax

Digital Innovation Changes Field Culture

Liftech, a New York–based provider of heavy and material-handling equipment and services, relied on a legacy system that captured field data but couldn't deliver it in a timely, usable way. With roughly half the company in service roles, technicians were often disconnected from the information they needed to work efficiently, putting service profitability and customer experience at risk.

By deploying ServiceMax with iPads, Liftech gave technicians mobile access to work orders, scheduling, reporting and collaboration tools while eliminating paper processes. The change boosted employee morale and productivity—technician-generated revenue rose about 5% and overall service revenue increased 30%—while customers received invoices seven days faster, gained better visibility into reports and dashboards, and appreciated the greener, more transparent service experience.

Liftech

Michael Vaughan

Chief Financial Officer