Case Study: GE Power achieves 5% higher utilization (€6M/year) with ServiceMax

GE Power - Customer Case Study

GE Power, a global leader in power generation with operations across 22 European countries and a large field-services organization, faced fragmented, siloed systems that limited visibility, cross-border resource sharing and efficient scheduling. To improve technician utilization and move away from manual, local dispatching, the Europe services team needed a centralized system that would give dispatchers and managers a regional and global view of resources and performance.

Following the Alstom integration, GE Power Services Europe migrated to ServiceMax in four months, consolidating roughly 3,000 people onto one platform and standardizing dispatch with a unified Dispatch Console. The change increased international dispatching 2.5x, lifted European utilization by 5% (about €6 million annually), and delivered faster access to utilization and request data to optimize planning and team structures.

GE Power

Christophe Langevin

Director of Operations for Southern Europe