Case Study: Pitney Bowes achieves multi‑million‑dollar cost savings and 52% fewer back orders with ServiceMax

Reaping Multi - Million Dollar Benefits by Aligning FSM and Part Management

Pitney Bowes, a $3.4B global technology and logistics company with more than 10,000 employees and 3,600 field technicians, relied on its field service teams as the primary customer touchpoint. The company faced fragmented ticketing and parts systems across regions and acquisitions, and needed to standardize tools and processes to reduce service costs, improve parts visibility, and deliver a consistent customer experience.

By deploying ServiceMax and integrating field service management with parts management, Pitney Bowes centralized data, enforced standardized workflows and approvals, and gave technicians real-time access to customer and part information. Within two years this drove major savings and operational gains: $4.7M in inventory reduction, $800K recovered in billings, $850K saved via repair/remanufacturing, $250K lower freight spend, and a 52% reduction in back orders.

Pitney Bowes

Randy Tolleson

Director, Technology and Optimization