Case Study: GE Power achieves 76% field utilization and $35M annual cost savings with ServiceMax

GE Power Transforms Service Delivery with Predix Industrial Applications

GE Power, a global leader supplying roughly one-third of the world’s power generation capacity, faced the challenge of keeping a massive installed base running reliably at the lowest possible cost. Its Monitoring & Diagnostics center collects more than 50,000 hours of operating data daily and supports 500 customers and thousands of assets, while a 10,000‑person field engineering organization needed better visibility and planning to reduce unplanned outages and improve service delivery.

By deploying Predix Asset Performance Management and Predix ServiceMax, GE Power implemented predictive analytics and advanced scheduling to predict failures, prioritize work, and optimize engineer dispatch. The results include a more than $35 million annual cost savings, utilization rates above 76% (with a 10% uplift from better scheduling), and potential reductions of up to 5% in unplanned downtime, 75% fewer false alarms, and up to 25% lower operations and maintenance costs—supporting GE’s goal of zero unplanned downtime.

GE Power

Trey Keisler

CIO Global Operations