Case Study: GE Aviation achieves reduced errors and increased productivity with ServiceMax

GE Aviation On Wing Support Reduced Errors and Increases Productivity with ServiceMax

GE Aviation’s On Wing Support is a 300‑technician global rapid‑response team that delivers urgent engine maintenance worldwide and must meet 24‑hour SLAs to keep aircraft flying. The unit’s legacy ERP dispatching couldn’t match technicians to jobs by skill, certification and location or support quick‑turn shop workflows, resulting in manual data entry, limited visibility into AOG and turnaround times, and slower, error‑prone dispatches.

On Wing Support moved scheduling, mobile work orders, contracts and inventory to ServiceMax (with MapAnything), creating configurable workflows that let dispatchers pick technicians by skill and see resources on a global map, while reducing field data entry and tracking key service metrics. The change improved accuracy and productivity, delivered faster, smarter dispatches, supported innovations like barcode‑enabled parts handling, and helped the business exceed service revenue goals by 130% in year one.

GE Aviation

Kevin Geiger

Regional Service Director